Wix Answers Help Center
Tips for Creating Feature Request Articles
Feature Request articles allow you to collect feedback about the features your customers want. They can also help reduce the number of support tickets you receive by informing customers that a feature is currently unavailable.
Deciding Which Feature Requests to Create
We recommend reviewing your support tickets to look for the most requested features. Use this information to create your Feature Requests. Pay attention to the phrases customers use to describe the features and consider using them in your articles.
Writing Your Feature Request Article
Your Feature Request articles should all follow a similar structure, made up of a title and text.
Article Title
Your title should indicate that this is a request and should briefly describe the feature. Keep your title brief, but informative. For example: Request: Changing the Color of Your Text
Article Text
You can decide if you want to use the same text for all of your Feature Request articles or change the text for each request.
Your Feature Request articles should contain one or more of the following sections:
Your Feature Request articles should contain one or more of the following sections:
- A sentence stating that the feature is currently not available.
- An invitation to vote for the feature at the bottom of the page.
- Additional information about the status of the feature.
- A workaround if one exists.
Note:
To avoid possible legal issues or user frustration, we recommend not including a release date as these can change.
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