Tips for Working With Live Chat Support Teams

Live Chat support combines the immediacy of a call center with the written format of tickets. Follow the suggestions below to set your team members up for success and ensure customers receive the quickest, most effective responses to their real-time questions. 

Preparing Your Teams for Live Chat Support

Minimizing agent response time is critical to providing fast and convenient customer service. Take a look at a few of our suggestions below to help you prepare for live chat support. 

Minimizing Response Time

With Live Chat, customers expect immediate responses to their questions. Fulfill these expectations by making sure your team monitors the ticket lists and replies to conversations quickly.