Turning Chat Notifications On or Off

Use chat sound notifications to let you know when chats need your attention. Leave chat notifications on to hear a beep whenever customers start new chats or reply to chats you're participating in. 
We're currently working on releasing a new ticketing system. If you do not see the Chat icon  in the side panel, you will not hear notifications when customers chat you. Use One Inbox to manage and reply to chats. 
Chat notifications are local to your device, so you can turn them off while other agents continue to use them. 

To turn chat notifications on or off:

  1. Click the Chat icon in the side panel. 
  2. Click the Chat Notifications icon to turn notifications on or off.