Wix Answers Help Center
Viewing Tickets Linked to Specific Articles or Categories
Improve your articles by discovering customer pain-points related to your Knowledge Base. When you add the Related to Article/Category filter to a view on your Tickets List, you can view tickets linked to specific articles and categories.
To view tickets linked to articles or categories:
- Click the Tickets icon
in the side panel. - Hover over the view you'd like to filter and click Edit.
- Click Add Filter.
- Click Related to Article/Category.
- Select the relevant filter(s):
- Article: View tickets linked to a specific article:
- Click the drop-down and enter the name of an article to search for it.
Note: Click Filters next to the Search field to refine your results by category, article type, and/or label. - Click the article from the list to preview it.
- Click Select.
- Click the drop-down and enter the name of an article to search for it.
- Category: View tickets linked to an article within a specific category or subcategory.
- Click the drop-down and enter the name of a category or subcategory.
- Select the category or subcategory from the list.
- Article: View tickets linked to a specific article:
- (Optional) Save the view for all agents to use:
- Click Save View as or click the Save View drop-down
and select Save View as. - Enter a name for the view and click Save View.
- Click Save View as or click the Save View drop-down
Tip:
Click Linked Tickets from the Team Member Toolbar at the top of an article to quickly view its linked tickets.
Was this article helpful?