Working With Spam Tickets

You can mark or unmark tickets as spam to exclude or include them from your ticket lists. If you want to include spam tickets or show only spam tickets within a View, you can edit the Spam filter included in each of your default Views. 
To view spam tickets:
Click the One Inbox icon  in the side panel then select the Spam View on the left. 

Marking a Ticket as Spam

Mark irrelevant tickets as spam to remove them from Views on your Ticket Lists. 

Marking a Ticket as Not Spam

You can mark tickets as "not spam" to remove them from spam.

Editing the Spam Filter

The Spam filter is included in each of your default Views except for the My Tickets View. You can edit this filter if you want to include spam or only show tickets marked as spam within a View.