You can mark or unmark tickets as spam to exclude or include them from your ticket lists. If you want to include spam tickets or show only spam tickets within a View, you can edit the Spam filter included in each of your default Views.
Marking a Ticket as Spam
Mark irrelevant tickets as spam to remove them from Views on your Ticket Lists.
- Go to the relevant ticket.
- Click the Show More icon
in the footer and select Mark as spam.
Marking a Ticket as Not Spam
You can mark tickets as "not spam" to remove them from spam.
- Go to the relevant ticket.
- Click the X next to Spam at the top-left of the ticket.
Note: If you don't see an X next to Spam, click Spam and select Mark as not spam.
Editing the Spam Filter
The Spam filter is included in each of your default Views except for the My Tickets View. You can edit this filter if you want to include spam or only show tickets marked as spam within a View.
- Click the One Inbox icon
in the side panel on the left. - Select the View on the left in which you want to edit the Spam filter.
- Select an option in the Spam filter:
Note: If the Spam filter has been removed, click Add Filter and select Spam.
- Show only spam: Display only spam tickets in the View.
- Include spam: Include spam tickets along with other tickets in the View.
- Exclude spam: Exclude tickets marked as spam from the View.
- (Optional) Choose a saving option:
- Save a new custom View:
- Click Save View as at the bottom of the panel or click the Save View drop-down and select Save View as.
- Enter a name for the View and click Save View.
- Save changes to the existing custom View:
Note: This option is available for custom Views only, not default Views.
- Click Save View at the bottom of the panel.
- Click Yes to confirm.
Note: To save Views, you must be an administrator or have a
custom role with
Create, update, and delete views enabled in the
Ticket List & Saved Replies permissions.