Wix Answers Help Center

Built-In Call Center

Getting Started with Your Call Center

Getting Started with Your Call Center

About the Wix Answers Call Center

Solve complicated problems faster, reduce friction, and convert more paying customers by offering phone support. Easily set up, manage, and build upon your existing Ticketing and Knowledge Base system...

Setting Up Your Call Center

The Wix Answers Call Center allows you to manage all of your company's support conversations in one place, automatically integrated with your Knowledge Base and Ticketing System. Set up as many phone ...

Your Call Center Dashboard

View your entire phone support activity from one place, your Call Center dashboard. Here you can sort and filter comprehensive lists of all your calls, agents, and queues. From the Call Center Stats p...

Adding a Filter to Your Call Center Dashboard

Focus on specific queues, languages, groups, and locations by adding filters to your Call Center dashboard. You can add filters to each tab on your dashboard, which also adjusts the info in your Call ...

About Call Center Credits

Call Center credits are used to purchase new phone lines and additional minutes on calls. When you upgrade to a Premium Plan that includes the Call Center, you receive a $3 credit balance. You can use...

Purchasing Call Center Credits

With the purchase of a Premium Plan that includes the Call Center, you receive a $3 credit balance. You can purchase additional Call Center Credits to use toward claiming new lines or spending more ti...

Call Pricing

Charges in the Wix Answers Call Center vary based on your phone number and the type of call. Phone Number CostsPhone numbers are monthly subscriptions that renew for as long as you have them in your a...

Viewing Your Call Center Stats Panel

Monitor your Call Center's performance by checking live and cumulative daily stats in your Call Center Stats panel. Call Center Stats: NowView current statistics in the Now section of your Call Center...

Network Requirements for Your Call Center

For the best quality and reliability of your Call Center, make sure your network has sufficient bandwidth and that you've whitelisted the necessary media IP addresses.Bandwidth RequirementsWe recommen...

Customizing Email Templates Sent to Call Center Customers

Edit the notification emails sent to call center customers when they complete or miss calls. Tip:View a step-by-step tutorial for using an HTML editor to add text to email templates. To edit the email...