Wix Answers Help Center

Setting Up Call Lines

Adding a Call Line

Get started setting up your Wix Answers Call Center by adding a call line. You can create multiple lines to help organize calls according to category. For example, create a different call line for eac...

Setting Up Your IVR Flows

Make a great first impression with callers by customizing their first point of contact with your company - your Interactive Voice Response (IVR) flow. With IVR flows, you determine the paths callers c...

Activating Call Lines

Activate your call lines once you're ready to receive inbound or make outbound calls. Make sure to enable either incoming or outgoing calls when activating your lines. Before you begin:You must add a ...

Setting the Business Hours of Your Call Center Line

Make sure your Call Center lines are only open when you're available to take calls by setting their business hours. By default, your lines are open 24/7, but you can edit their hours by following the ...

Customizing the Outside Hours Message for Your Call Center

Play a custom message for customers that call your line outside of business hours. You can choose to have text converted to speech, or upload your own audio file. To set up your outside hours message:...

Adding Downtime Hours to Your Call Center

Going on vacation? Add downtime to your business hours when your call center is closed temporarily, such as for holidays and vacations.To add downtime hours:Hover over Settings  and click Call Cente...

Porting Your Phone Number

Porting a telephone number is a 6 step process and can take up to 4 weeks to complete, depending on the type of number you are porting and the country the number is located in. Please note that Wix An...

Verifying Your Identity When Purchasing a Phone Number

You may need to submit proof of a valid address or identification to purchase some phone numbers.Important:Due to local regulations, some phone numbers require that you're located within or outside of...

Setting Up Hold Music and Waiting in Queue Audio

Customize the audio recording your callers hear when they're waiting in a queue or placed on hold.To set up your waiting in queue and hold audio:Hover over Settings  in the side panel.  Hover over C...

Deactivating Call Lines

Deactivate a call line to turn off the ability to receive inbound or make outbound calls.Going on vacation?Schedule automatic temporary line closures by adding downtime instead of manually deactivatin...

Deleting a Call Line

Permanently delete a call line if you no longer wish to use it for inbound or outbound calls. Deleting a call line also cancels the line's monthly subscription deducted from your Call Center Credits. ...