Wix Answers Help Center

Custom Widgets

About Wix Answers Widgets

Provide context-sensitive help from within your product or website with Wix Answers Widgets. Customize each widget's design, content, support channels, and more. Create as many widgets as you need and embed the

Creating a New Widget

Allow customers to get help without navigating away from your product or website with the Wix Answers Widget. Create a widget to present knowledge base articles and allow customers to get support via contact fo

Customizing Your Widget

Tailor your Widget to your business' needs by customizing its components, appearance, and more. While customizing your Widget, preview its look and behavior at the right side of your screen. Note:We're currentl

Setting Up Contact Options for Your Widget

Turn your Widget into a support channel where customers can get in touch via Live Chat, Contact Form, or Phone Support.Note:We're currently in the process of releasing a new version of the Wix Answers Widget. I

Managing Your Widgets

From your Widgets page, you can view and manage a list of all your widgets. Here you can turn widget visibility on or off, edit widgets, get install codes, and more. To manage your widgets: In the Wix Answers

Creating Context-Sensitive Help

Context-sensitive help enables your users to access information that is specific to the area of the product they are using. Create and embed Wix Answers Widgets within your products to provide context-sensitive

Choosing Which Articles Appear in Your Widget

Define which articles customers can access in your Widget's Search Bar, Category List, and Selected Articles. You can limit the available articles, display relevant categories, and showcase specific articles fr

Setting Up a Contact Form in Your Widget

Allow customers to submit tickets through a contact form in your Widget. Customize your form's content options and fields to gather crucial information about each issue. The more you know about your customers,

Setting the Hours of Operation for Contact Options in Your Widget

Ensure that customers can only contact you during business hours. For each contact option available in your Widget you can define the hours of operation. Note:We're currently in the process of releasing a new v

Installing a Widget on Your Wix Site

Allow visitors to review articles or reach out for help from any page on your Wix site. To embed your widget, copy its code and add it to your site's Custom Code tab. Repeat the steps below for each language in

Installing a Widget on Your Website

Install your Widget to allow visitors to review articles or reach out for help from any page on your site. To embed your Widget, copy its code and add it to your site's HTML code. Repeat the steps below for eac

Adding a Contact Widget to Your Help Center

Provide support directly on your Help Center with a contact widget. In your Widget you can allow customers to submit tickets or chat with support agents. Note:We're currently in the process of releasing a new v

Adding Custom CSS to Your Widget

Customize your Widget's colors, fonts, position, and more from the Design & Branding tab of your Widget settings. Learn More For more advanced customization, you can add custom Cascading Style Sheets (CSS).Note

Adding Custom Script to Your Widget

Use custom scripts to change the way your Widget looks and behaves.Note:We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget setti

Translating Your Widgets

Translate your Widgets to allow customers to get help in any of your supported languages. Note:We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps bel

Setting Up Phone Support in Your Widget

Allow customers to request callbacks from anywhere in your product by adding phone support to your widgets. Before you begin:Create a widget (if you haven't already) so you can add phone support to it. Note:We'

Adding a Custom HTML Box to Your Widget

Add custom elements to your Widget with the HTML Box component. Note:We're currently in the process of releasing a new version of the Wix Answers Widget. Adding a custom HTML Box to a widget is not yet availabl

Important Information About Issue Topics in Widgets

You can ask customers to select issue topics when they contact you through widgets. This allows you to assign tickets, chats, or calls to appropriate agents, groups, or queues based on your customer's selection

Installing a Multilingual Widget on Your Wix Site

Add a widget to your Wix site that automatically displays in whichever language your site is being viewed in.  Important:This article refers to adding your widget to a site created on Wix.com. If your site was