Wix Answers Help Center

Custom Widgets

About Wix Answers Widgets

Provide context-sensitive help from within your product or website with Wix Answers Widgets. Customize each widget's design, content, support channels, and more. Create as many widgets as you need and embed them wherever customers need the most help. Benefits of Using Wix Answers WidgetsAllow customers to help themselves by displaying articles relevant to your Widget's placement. Learn MoreProvide Live Chat support from agents utilizing your Knowledge Base and Ticketing System. Learn MoreAllow customers to submit tickets from wherever necessary with customizable contact forms. Learn MoreAnalyze the articles viewed and support requests created from your Widgets with Insights. Learn MorePersonalize your Widgets by adding custom CSS and scripts. Create widgets for various purposes tailored to specific areas of your products. Get Started Now

Creating a New Widget

Allow customers to get help without navigating away from your product or website with the Wix Answers Widget. Create a widget to present knowledge base articles and allow customers to get support via contact form, Live Chat, or phone support. Create as many widgets as you need and tailor them to the locations where you are adding them. Note:We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions. To create a new widget: In the Wix Answers app, go to Settings > Support Channels > Widgets. Click Create New Widget. Enter a name for your Widget and click Create Widget.Next:Customize your WidgetAdd contact options to your WidgetAdd a contact widget to your Help CenterAdd your Widget to your non-Wix websiteAdd your Widget to your Wix site

Customizing Your Widget

Tailor your Widget to your business' needs by customizing its components, appearance, and more. While customizing your Widget, preview its look and behavior at the right side of your screen. Note:We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions. Customizing Your Widget's Structure & ContentCustomize your Widget's content and components from the Structure & Content tab. Show me how In the Wix Answers app, go to Settings > Support Channels > Widgets. Hover over the Widget you'd like to customize and click Edit. (For multilingual widgets): Click the language next to Settings for and select a language. Customize your Widget's Header Text: Enter a title for your Widget. (Optional): Click Display Subtitle and enter a subtitle for your Widget. Click Confirm.  Customize your Widget's Launcher Text: Click Add a Welcome Message and enter your message.  Click Delay the Welcome Message and enter the amount of seconds you'd like to delay your message.  Click Confirm. Choose the components and the order in which they appear in your Widget: Add: Click Add Component and select a component to add it to your Widget.  Manage: Click Manage next to a component to edit it.  Remove: Click the Vertical Show More icon and select Remove component.  Hide contact option: Click the Toggle to enable or disable a contact option.  Reorder component: Click and drag the Reorder icon to reorder a component.  Learn more about:Setting up your Widget's contact optionsChoosing which articles customers can access in your WidgetAdding a Custom HTML Box to your WidgetCustomizing Your Widget's Design & BrandingCustomize your Widget's appearance, icon, and position from the Design & Branding tab. Show me how In the Wix Answers app, go to Settings > Support Channels > Widgets. Hover over the Widget you'd like to set up and click Edit. Click the Design & Branding tab. Edit the Widget Appearance settings: Choose your Widget colors: Click Edit in the Header & Launcher Color section and enter a HEX number.  Click Edit in the Action Color section and enter a HEX number.  Select a background pattern next to Background.  Click the Font drop-down menu and select a font.  Click the Hide the Wix Answers Banner checkbox to hide the "Powered by Wix Answers" message that appears at the bottom of the widget.  Edit your Icon Appearance settings: Select the icon customers click to open your Widget next to Image. Customize the Shape & Size of the Widget icon: Click Large or Small to select an icon size.  Click and drag the Shape slider to make your icon's corners more or less round. (Optional) Click the Make Your Icon & Widget Draggable checkbox to allow customers to click and drag your Widget to anywhere on their screen.  Edit the Widget Position settings: Select a Position icon to choose which side of the screen your Widget appears. Click the Side Spacing arrows to adjust the distance between your Widget and the side of the screen. Click the Bottom Spacing arrows to adjust the distance between your Widget and the bottom of the screen. Click Update at the top of the page.Customizing Your Widget's Advanced SettingsOn the Advanced tab, you can customize the widget text for each language, add custom CSS and scripts, whitelist domains, and restrict access to authenticated users. Show me how In the Wix Answers app, go to Settings > Support Channels > Widgets. Hover over the Widget you'd like to set up and click Edit. Click the Advanced tab. Edit your Widget's Advanced settings: Translate the text for each of your supported languages: Click Edit next to the relevant language.     Scroll to the text you'd like to translate or enter it in the Search field.  Click the text under Line and translate it. Note: Hover over the text and click Revert on the right to revert it.  Click Save. Add custom code: Custom CSS: Click + Add CSS, enter your CSS code and click Save. Custom Script: Click + Add Script, enter your JavaScript code and click Save. Whitelist domains: Click Edit in the Domain Whitelisting section.     Enter the domain(s) you'd like to allow your Widget to be displayed on. Note: Press Enter on your keyboard to add multiple domains.  Click Save. Click the Restricted Access toggle to make your Widget only accessible to authenticated users.  Learn how to:Add a contact widget to your Help CenterEmbed a contact widget on your non-Wix websiteEmbed a contact widget on your Wix site

Setting Up Contact Options for Your Widget

Turn your Widget into a support channel where customers can get in touch via Live Chat, Contact Form, or Phone Support.Note:We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions. To set up contact options for your Widget: In the Wix Answers app, go to Settings > Support Channels > Widgets. Hover over the widget you'd like to set up and click Edit. (For multilingual widgets): Click the language next to Settings for and select a language. Make sure Contact Options appear under Component Settings. If needed, click + Add Component and select Contact Options. (Optional) Click the Limit contact accessibility toggle to hide your contact options unless a customer marks an article in your Widget as "not helpful." Click the toggle next to the relevant contact options to enable: Live Chat: Offer real-time chat support through your Widget. Learn how to set up Live Chat. Contact Form: Allow customers to submit tickets through a custom contact form. Learn how to set up a contact form. Phone Support: Allow customers to request callbacks from your Call Center agents. Learn how to set up phone support in your widget.

Managing Your Widgets

From your Widget Manager, you can view and manage a list of all your Widgets. Here you can turn widget visibility on or off, edit widgets, get install codes, and more. To manage your Widget List: In the Wix Answers app, go to Settings > Support Channels > Widgets. Choose what you want to do:Sort your Widgets ListClick the relevant heading to sort your Widgets List by:Visibility: View widgets that are visible at the top of bottom of the list. Widget Name: View widgets by name in ascending or descending alphabetical order. Last Updated: View widgets by update date in ascending or descending order. Create a new widgetClick + Create New Widget.Enter a name for your Widget and click Create Widget.Customize your Widget.Enable or disable a widget's visibilityClick the Visibility toggle to enable or disable a widget from viewing:Enabled: The widget is visible wherever you've installed it.Disabled: The widget is not visible anywhere. Edit a widgetHover over the relevant widget and click Edit on the right. Customize your Widget.Rename a widgetHover over the relevant widget and click the Show More icon on the right. Select Rename. Edit the widget's name and click Rename. Get a widget's install codeHover over the relevant widget and click the Show More icon on the right. Select Install on site.Click Copy Code next to the language of the widget you're installing.  Paste the code into the body of the HTML at the top of the page(s) in which you want the widget to appear.Delete a widgetHover over the relevant widget and click the Show More icon on the right. Select Delete. Click Yes, Delete Widget. 

Creating Context-Sensitive Help

Context-sensitive help enables your users to access information that is specific to the area of the product they are using. Create and embed Wix Answers Widgets within your products to provide context-sensitive help. In order for context-sensitive help to be effective, you must generate very specific articles that relate to a particular element. Keep in mind that the content you generate for your Help Center may differ from the content you embed within the product.Here are a few key differences:Quantity of information necessary: If your users are accessing context-specific help from within the product, you can assume that they do not require all of the steps to access that feature. This is compared to a user that is reading about the feature from a general article in the Help Center that may need all of the steps required to reach that feature. Article "real-estate": Context-specific help has minimal space for text, as it opens in a widget within your product. This is in contrast to an article, which opens on a full page within the Help Center. Therefore we recommend that you keep your context-specific help precise and to the point, and to minimize the use of screen captures or videos within these articles. We also recommend ensuring that the most important content appears above-the-fold (the portion of the article that is visible without further scrolling).  Landing pages: Create landing pages with links to more specific articles. This is especially useful for product elements that provide multiple options and features. Easily manage which content appears in your Help Center or only within a widget by creating and applying labels:Exclude from widget:  Create and apply an "exclude from widget" label to the relevant articles, and then define the widget to exclude this label. Exclude from Help Center: Create and apply an "exclude from Help Center" label to the relevant articles, and then define the Help Center to exclude this label.  

Choosing Which Articles Appear in Your Widget

Define which articles customers can access in your Widget's Search Bar, Category List, and Selected Articles. You can limit the available articles, display relevant categories, and showcase specific articles from your Widget's Structure & Content settings. Note:We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions. Defining the Available Articles in Your Search Bar and Category ListChoose which articles customers can access through your Widget's Search Bar and Category List. You can limit the available articles based on category, labels, or article type. Important:Editing the content accessibility settings for your Search Bar also edits the settings for your Category List and vice versa. Show me how In the Wix Answers app, go to Settings > Support Channels > Widgets. Hover over the Widget you'd like to set up and click Edit. (For multilingual widgets) Click the language next to Settings for and select a language. Click Manage next to Search Bar or Category List. (Optional) Edit the title in the Title field and click Update. Click Edit next to the relevant language. Select the Content Accessibility filter(s) you'd like to set up: Filter articles by Categories: Include or exclude articles based on their category.  Click Use articles from certain categories. Choose to include or exclude categories: Include: Leave Use articles from these categories set as the option.  Exclude: Click Use articles from these categories and select Content in all categories except those. Click the drop-down and select the categories you'd like to include or exclude.  Filter content by Labels: Include or exclude articles that have specific labels.  Click Use articles with the following labels. Click the relevant drop-down and select a label: Include ANY of these labels: Include articles with any of the selected labels (e.g., select the labels "Widget" and "Get Started", to display articles that have either the "Widget" or "Get Started" labels). Include All these labels: Include articles with all of the selected labels (e.g., select the labels "Widget" and "Get Started", to display articles that have both the "Widget and "Get Started" labels). Exclude: Include articles that do not have the selected labels (e.g., select the labels "Widget" and "Get Started", to display articles that do not have have the "Widget or "Get Started" labels). Filter content by Article Types: Include only specific article types. Click Use only the following types of articles. Select the article types you'd like to be available in your search bar. (Optional) Apply your content filters to all your languages:  Click Use these settings for all languages. Click Yes, Apply to All. Click Save.Displaying Selected ArticlesShowcase specific Selected Articles on your Widget to lead customers to common solutions and reduce support requests. Show me how In the Wix Answers app, go to Settings > Support Channels > Widgets. Hover over the Widget you'd like to set up and click Edit. (For multilingual widgets) Click the language next to Settings for and select a language. Click + Add Component at the bottom of the page and click Selected Articles.  Click Manage next to Selected Articles. (Optional) Edit the title of your Selected Articles section in the Title field and click Update. Click Add Selected Article.  Enter the name of an article you'd like to feature and select it from the list.  Click Add Article.  Repeat steps 7-9 to add more Selected Articles.  To change the order of your Selected Articles: Click the Reorder icon to the left of a Selected Article and drag it up or down.To remove a Selected Article:  Click the Vertical Show More icon on the right and select Remove. Learn how to add contact options so that customers can get support directly from your Widget.

Setting Up a Contact Form in Your Widget

Allow customers to submit tickets through a contact form in your Widget. Customize your form's content options and fields to gather crucial information about each issue. The more you know about your customers, the better your replies will be!Before you begin:Create a widget (if you haven't already) so you can set up your contact form. Note:We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions. To set up a contact form in your Widget: In the Wix Answers app, go to Settings > Support Channels > Widgets. Hover over the widget you'd like to set up and click Edit. (For multilingual widgets): Click the language next to Settings for and select a language. Make sure Contact Options appear under Component Settings. If needed, click + Add Component and select Contact Options. (Optional) Click the Limit contact accessibility toggle to hide your contact options unless a customer marks an article as "not helpful." Make sure the Contact Form toggle is enabled and click Manage. Customize the Contact Form Header:Show me howEnter a title in the Title field. Click Display subtitle and enter a subtitle. Leave Display a response time message checked and enter the amount of time it usually takes for an agent to respond.Leave Display agent avatars checked to display agent avatars.8.  Customize the Contact Form Fields:Show me howClick Ask for issue categorization to prompt customers to choose a topic, which assigns their ticket to a specific agent or group. Learn MoreClick + Add Issue.Enter an issue topic in the Issue Type field and press Enter.(Optional) Enter another issue topic to add a sub-level topic that appears as a drop-down menu. Click the Assign to drop-down and select an agent or group to assign tickets. Click + Add Issue and repeat the steps to add more issue topics. Leave Ask customers for a description of the issue checked to require customers to enter a description.Click Add custom fields to the contact form to add custom fields:Click + Add Field.Select the field(s) you'd like to add and click Add Selected Fields.Note: Click Manage Custom fields to add a field that is not displayed. Click the Mandatory toggle to require customers to fill out the field. 9.  Set the Contact Form Availability business hours:Show me howClick Edit next to Contact Form Availability. Set your Contact Form's hours of availability:Available 24/7: Click to keep your Contact Form available at all hours. Custom Hours of Operation: Click to set custom business hours: Click the toggle next to each day to turn your Contact Form on or off. Click the times to adjust your opening and closing hours. Click the Show More icon to the right of a day and select:Apply to all days to set the same business hours for each day of the week.Add another period to (selected day) to add another block of time.   (Optional) Apply your Contact Form's business hours to all other contact options in your widget:Click Apply business hours to all contact options.Click Yes, Apply to All. Click Save.10.  Scroll up and click Save next to Text & Field Settings.Learn how to:Use Automatic Actions to prioritize and organize ticketsAdd a contact widget to your Help CenterEmbed a contact widget on your non-Wix websiteEmbed a contact widget on your Wix site

Setting the Hours of Operation for Contact Options in Your Widget

Ensure that customers can only contact you during business hours. For each contact option available in your Widget you can define the hours of operation. Note:We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions. To set the hours of operation for your Widget's contact options: In the Wix Answers app, go to Settings > Support Channels > Widgets. Select the relevant widget. (For multilingual widgets): Click the language next to Settings for and select a language. Click Manage next to the relevant contact option.Click Edit in the Availability section.  Set the available hours of operation for your contact option:Available 24/7: Select to keep your contact option open at all hours. Custom Hours of Operation: Select to set custom hours of operation: Click the toggle next to each day to turn your contact option on or off. Click the times to adjust your opening and closing hours. Click the Show More icon to the right of a day and select:Apply to all days to set the same business hours for each day of the week.Add another period to (selected day) to add another block of time.(Optional for Live Chat) Allow customers to send chats outside of business hours:Note: When an agent replies, your customer receives the message in Live Chat (if they reopen the widget) and email. Click Let customers contact you in chat outside of business hours.Click the Welcome message field and enter the message customers see when they start a new chat. (Optional) Apply the business hours you just set to all your Widget's contact options. Click Apply business hours to all contact options.Click Yes, Apply to all. Click Save.

Installing a Widget on Your Wix Site

Allow visitors to review articles or reach out for help from any page on your Wix site. To embed your widget, copy its code and add it to your site's Custom Code tab. Repeat the steps below for each language in which you'd like to install your widget. Important: This article refers to adding your widget to a site created on Wix.com. If your site was not created on Wix, click here for instructions. If you're using Wix Multilingual, you can install a widget that displays in whichever language your site is being viewed in. Learn HowBefore you begin:To install a widget on your Wix site, your site must be upgraded to a Premium Plan. Learn HowNote:We're currently in the process of releasing a new version of the Wix Answers widget. If you don't see the steps below in your widget settings, click here for directions. Step 1 | Copy Your Widget's CodeFirst, log in to your Wix Answers account and copy the install code for your widget.  Log in to your Wix Answers account. Go to Settings > Support Channels > Widgets. Hover over the widget you'd like to install and click the Vertical Show More icon . Click Install on site.Click Copy Code next to the language of the widget you're installing.  Step 2 | Add the Code to Your Wix SiteNext, paste the code in your Wix site's Custom Code tab.   In your Wix account, go to Settings in your site's dashboard. Click the Custom Code tab under Advanced Settings. Click + Add Custom Code at the top right. Paste the code snippet in the text box. Enter a name for your custom code in the Name field. Click Apply.Note: Leave All pages - Load code once and Place Code in: Head selected.  Refresh your live website to view the widget.Note:Currently, adding more than one widget per page is not supported by Wix Answers. 

Installing a Widget on Your Website

Install your Widget to allow visitors to review articles or reach out for help from any page on your site. To embed your Widget, copy its code and add it to your site's HTML code. Repeat the steps below for each language in which you'd like to install your Widget. Have a Wix site?Learn how to add your Widget to your Wix site. Before you begin:Create your Widget and customize it to fit the needs of your customers and your business. Note:We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions. To install your Widget on your website: In the Wix Answers app, go to Settings > Support Channels > Widgets. Hover over the widget you'd like to install and click the Vertical Show More icon . Click Install on site.Click Copy Code next to the language of the Widget you're installing.  Paste the code into the body of the HTML at the top of the page(s) in which you want the widget to appear.Note:Currently, adding more than one widget per page is not supported by Wix Answers. 

Adding a Contact Widget to Your Help Center

Provide support directly on your Help Center with a contact widget. In your Widget you can allow customers to submit tickets or chat with support agents. Note:We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions. Step 1 | Create a New WidgetSince you're already displaying articles in your Help Center, create a new widget and remove its article components. You can skip this step if you've already set up a widget you'd like to use. Show me how In the Wix Answers app, go to Settings > Support Channels > Widgets. Click Create New Widget. Enter a name for your Widget and click Create Widget. Remove the article components from your Widget: Scroll down to the Component Settings.  Click the Vertical Show More icon next to Search Bar. Select Remove Component. Click Yes, Remove. Click the Vertical Show More icon next to Category List.  Select Remove Component. Click Yes, Remove. Step 2 | Enable Contact OptionsChoose which contact methods customers can use to get in touch with you through your Widget. Enable Live Chat, Contact Form, Phone Support, or any combination of these support channels. Show me howClick the toggle next to each contact option you want to enable: Live Chat: Offer real-time chat support through your Widget. Learn More Contact Form: Allow customers to submit tickets through a custom contact form. Learn MorePhone Support: Allow customers to request callbacks from your Call Center agents. Learn MoreTip:Learn about additional widget settings you can customize. Step 3 | Copy Your Widget's CodeCopy your Widget's code so you can add it to your Help Center's head code in the next step.Show me howClick Install Widget at the top right.Click Copy Code next to the language of the Widget you're embedding.  Step 4 | Add Your Widget to Your Help CenterPaste the widget code into the Custom Head Code section of your Help Center's Advanced settings. Show me how In the Wix Answers app, go to Settings > Support Channels > Help Center.   Click the Advanced tab at the top.  Scroll down and click Edit next to Add custom head code.  (If necessary) Click the relevant language.  Paste the code in the field. Click Save.For multilingual widgets:The install code for each of your Widget's languages is unique. Repeat steps 3-4 above for each language in which you'd like to install your Widget.Note:Currently, adding more than one widget per page is not supported by Wix Answers. 

Adding Custom CSS to Your Widget

Customize your Widget's colors, fonts, position, and more from the Design & Branding tab of your Widget settings. Learn More For more advanced customization, you can add custom Cascading Style Sheets (CSS).Note:We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions. To add custom CSS to your Widget: In the Wix Answers app, go to Settings > Support Channels > Widgets. Hover over the widget you'd like to add CSS to and click Edit. Click the Advanced tab.Scroll down and click + Add CSS next to Custom CSS.Enter the CSS code.Click Save.

Adding Custom Script to Your Widget

Use custom scripts to change the way your Widget looks and behaves.Note:We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions. To add custom script to your widget: In the Wix Answers app, go to Settings > Support Channels > Widgets. Hover over the widget you'd like to add custom script to and click Edit. Click the Advanced tab.Scroll down and click + Add Script next to Custom Script.Enter the custom script.Click Save.

Translating Your Widgets

Translate your Widgets to allow customers to get help in any of your supported languages. Note:We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions. Before you begin:Add the languages you want to appear in your Widget from your account settings. Learn How If you're displaying articles in your Widget, localize each language's articles. Learn HowTo translate the text in your Widget: In the Wix Answers app, go to Settings > Support Channels > Widgets. Hover over the relevant widget and click Edit. Click the Advanced tab.Click Edit next to the language you are translating. Click each text field under Line and translate the text. Click Save.Tips:Click the Search field and enter the Line or Key to find specific text. Hover over a row of text and click Revert on the right to revert text to your default language.

Setting Up Phone Support in Your Widget

Allow customers to request callbacks from anywhere in your product by adding phone support to your Widgets. Before you begin:Create a widget (if you haven't already) so you can add phone support to it. Note:We're currently in the process of releasing new widget settings. If you're unable to follow the directions listed below, please contact Wix Answers Support for help. To add phone support to your widget: In the Wix Answers app, go to Settings > Support Channels > Widgets. Select the relevant widget.  (For multilingual widgets): Click the language next to Settings for and select a language. Make sure Contact Options appear under Component Settings. If needed, click + Add Component and select Contact Options. (Optional) Click the Limit contact accessibility toggle to hide your contact options unless a customer marks an article in your Widget as "unhelpful." Click the Phone Support toggle to enable phone support in your Widget. Click Manage next to Phone Support.Customize the Form Header:Show me howEnter a title in the Title field. Click Display subtitle and enter a subtitle. Leave Display agents' avatars by activity checked to display agent avatars.Leave Display the current wait time checked to show customers the wait time.9.  Customize the Form Fields & Options:Show me howClick Add an issue selection that maps to your call center phone queues to prompt customers to choose a topic that routes them to the appropriate queue. Learn MoreClick + Add Issue.Enter an issue topic in the Issue Type field and press Enter.(Optional) Click the Issue Type field and enter another issue topic to add a sub-level topic that appears as a drop-down menu. Click the Assign to drop-down and select a queue to add the call. Click + Add Issue and repeat the steps to add more issue topics. Leave Ask customers for a description of the issue checked to require customers to enter a description.Click Add custom fields to the call back request form to add custom fields.Click + Add Field.Select the fields you'd like to add and click Add Selected Fields.Note: Click Manage Custom fields to add a field that is not displayed. Click the Mandatory toggle to require customers to fill out the field. Click the Calls will be initiated from drop-down and select the calls' phone line. 10.  Set your Phone Support Availability business hours:Show me howClick Edit next to Phone Support Availability. Set your callback availability hours:Available 24/7: Click to keep the ability to request a callback open at all hours. Custom Hours of Operation: Click to set custom business hours: Click the toggle next to each day to turn callback requesting on or off. Click the times to adjust your opening and closing hours.Click the Show More icon next to a day and select Apply to all days to set the same business hours for each day of the week. Click the Show More icon next to a day and select Add another period to (selected day) to add another block of time. Click Save.11.  Scroll up and click Save next to Callback Layout & Content.To prevent spam, customers receive a verification code when they request a callback. They must enter the code to submit their request. Learn how to:Add a contact widget to your Help CenterEmbed a contact widget on your non-Wix websiteEmbed a contact widget on your Wix site

Adding a Custom HTML Box to Your Widget

Add custom elements to your Widget with the HTML Box component. Note:We're currently in the process of releasing a new version of the Wix Answers Widget. Adding a custom HTML Box to a widget is not yet available in all Wix Answers accounts. To add a Custom HTML Box to your Widget: In the Wix Answers app, go to Settings > Support Channels > Widgets. Select the relevant Widget. (For multilingual widgets): Click the language next to Settings for and select a language. Scroll to the bottom of the page and click + Add Component.Select Custom HTML Box. Click Manage next to Custom HTML Box.Enter custom HTML code and click Save. Note:Repeat steps 4-7 to add more than 1 Custom HTML Box. Learn more about customizing your Widget.

Important Information About Issue Topics in Widgets

You can ask customers to select issue topics when they contact you through widgets. This allows you to assign tickets, chats, or calls to appropriate agents, groups, or queues based on your customer's selection.View the example below:Each issue topic you create appears as a drop-down option to your customers. When adding Issue Topics, make sure to do the following:Assign each Issue: Select the group, agent, or queue in the Assign to column for each Issue. If you leave the Assign to column blank, the issue will not save when you click Save. Add sub-levels to issues you've listed more than once: If you add more than one issue with the same name, make sure to add sub-levels for your customers to select. In the example below: "Billing" is listed as a primary level more than once, so "General" is added as a sub-level. This allows customers to select "Billing" then select either "General" or "Refunds."   "Billing > Refunds" is listed twice, so "Plans" and "Apps" are added as 3rd-levels. This allows customers to select "Billing," then "Refunds," then either "Plans" or "Apps."  "Tech Support" is only listed once, so there's no need to add a sub-level. Learn more about setting up contact options in your Widgets:Live ChatContact FormPhone Support

Installing a Multilingual Widget on Your Wix Site

Add a widget to your Wix site that automatically displays in whichever language your site is being viewed in.  Important:This article refers to adding your widget to a site created on Wix.com. If your site was not created on Wix, click here for instructions.Before you begin:Your Wix site must be upgraded to a Premium Plan. Learn HowUse Wix Multilingual to create a site in more than one language. If you don't see subdomains for a secondary language, delete the language and re-add it. Your domain must be either purchased from Wix, transferred to Wix, or connected via name servers. These instructions do not apply if you connected your domain via pointing. Learn MoreNote:We're currently in the process of releasing a new version of the Wix Answers widget. If you don't see the steps below in your widget settings, click here for directions. Step 1 | Create Your Widget's Embed CodeFirst, create the code you'll use to embed your widget on your Wix site. Copy the following code: <script> (function(){ var w=window; function l(){ var d=document; var aws=d.createElement('script'); aws.type='text/javascript'; aws.async=true; // Array of languages enabled in Wix Answers Widget var supportedLanguages = ['en','fr','es','de','pt','it','ru','pl','zh','da','nl','ja','no','sv','he','ko']; var checkLocale = window.location.host.split('.')[0]; if (supportedLanguages.indexOf(checkLocale) != -1) { var locale = checkLocale; } else { // Default fallback language var locale = 'en'; } aws.src = 'https://{ACCOUNT}.wixanswers.com/apps/widget/v1/{ACCOUNT}/{WIDGET-ID}/' + locale + '/embed.js'; var s=d.getElementsByTagName('script')[0]; s.parentNode.insertBefore(aws,s); } if(w.addEventListener){ w.addEventListener('load',l); }else{ w.attachEvent('onload',l); } w.AnswersWidget = { onLoaded: function(e){ window.AnswersWidget.queue.push(e); }, queue:[] } })() </script>Important:If English is not your site's default language, replace en in line 17 with the default language's abbreviation. For example, if your site's default language is French, the line should read: var locale = 'fr';   Paste the code into a separate document (such as CodePen, Notepad, or TextEdit).  Replace {ACCOUNT} in both places on line 19 with the first part of your Wix Answers URL (e.g. if your URL is support.wixanswers.com, then replace with "support").  Replace {WIDGET-ID} with your widget's ID. Show me how to get my widget's ID In the Wix Answers app, go to Settings > Support Channels > Widgets.  Select the widget you're installing.  Copy your widget's ID that appears between widgets/ and /content in your browser's URL bar. 5.  Copy the code you've created in this step so you can paste it in the next step. Step 2 | Add the Code to Your Wix SiteNext, add the code in your Wix site's Custom Code tab  In your Wix account, go to Settings in your site's dashboard. Click the Custom Code tab under Advanced Settings. Click + Add Custom Code at the top right. Paste the code snippet in the text box. Enter a name for your custom code in the Name field. Click Apply.Note: Leave All pages - Load code once and Place Code in: Head selected.  Refresh your live website to view the widget.Note:Currently, adding more than one widget per page is not supported by Wix Answers.