When it comes to branding your Help Center, it’s important to consider the look and feel, and tone of voice.

Look and Feel

Wix Answers gives you the design tools you need to customize the look and feel of your Help Center.

Choose a Template

Choose a template that fits your style.

Show me how

In the Wix Answers app, go to Settings > Support Channels > Help Center.
Click Design & Content.
Click Templates.
Select a template.
Click Save.

Customize your Colors

Change the color of your header, footer and icons.

Show me how

In the Wix Answers app, go to Settings > Support Channels > Help Center.
Click Design & Content.
Click Colors.
Edit the color of your icons, buttons and titles:
1. Click Edit under the first Color icon .
2. Enter the HEX value of the new color.
Edit the color of your header and footer:
1. Click Edit under the second Color icon .
2. Enter the HEX value of the new color.
Click Save.

Add Your Logo & Favicon

Add your own logo and favicon. Your logo appears at the top left of your header at a maximum size of 272 x 53 px. Your favicon is the small icon that appears in the browser tab at 16 x 16 px.

Show me how

In the Wix Answers app, go to Settings > Support Channels > Help Center.
Click Logo & Favicon.
Click the Logo field and select Upload new image.
Select the image file from your computer.
Note: We recommend uploading a .png file with a transparent background.
Click the Favicon field and select Upload new image.
Click within the Logo Target URL field and add a URL to link your logo to.
Click Save.

Add Your Own Images

Personalize your help center by adding your own background and social sharing images.

Show me how

In the Wix Answers app, go to Settings > Support Channels > Help Center.
Click Design & Content.
Click Images.
Click the image you want to update:
- Desktop Background Image: This is the background image for your Help Center on desktop. The max file size is 25MB with a recommended resolution of 1920 x 430 px.
- Mobile Background Image: This is the background image for your Help Center on mobile. The max file size is 25MB with a recommended resolution of 420 x 170 px.
- Social Sharing Image: This is the image that appears when someone shares your Help Center content on Facebook or any other social channel. The max file size is 8MB with a recommended resolution of 1200 x 630 px.
Select Upload New Image.
Select the image file from your computer.
Click Save.

Tone and Voice

Wix Answers lets you customize the text appearing on your Help Center pages to match your business's tone and voice.

Tip:

Check out the Wix Content blog to learn how we built the Wix voice.

Customize Your Header

Customize the text that appears at the top of your Help Center, in the main menu bar (next to your logo if you have one).

Show me how

In the Wix Answers app, go to Settings > Support Channels > Help Center.
Click Design & Content.
Click the Content tab.
Enter the text you want to appear in the Header title section.

Customize Your Help Center's Main Section

Customize the text that appears in the header of your Help Center and in the search bar.

Show me how

In the Wix Answers app, go to Settings > Support Channels > Help Center.
Click Design & Content.
Click the Content tab.
Edit the text in the following sections:
- Title: This text appears in the header of your Help Center.
- Subtitle: This text appears in the header of your Help Center, under the Title text.
  Note: This text does not appear in the mobile view of your Help Center.
- Search Field Text: This text appears in the search bar and disappears when customers enter their search text.

Customize Your Featured Articles Section

Customize the heading text that appears above the list of featured articles on your Help Center's homepage.

Show me how

In the Wix Answers app, go to Settings > Support Channels > Help Center.
Click Design & Content.
Click the Content tab.
Edit the text in the Featured Articles Section.

Note: Click Manage to select the feature articles.

Customize Your Contact Section

Customize the text that appears in your Contact Section.

Show me how

In the Wix Answers app, go to Settings > Support Channels > Help Center.
Click Design & Content.
Click the Content tab.
Edit the text in the following sections:
- Contact title: This title appears first in your Contact Section.
- Contact subtitle: This subtitle appears after the title in your Contact Section.
- Contact us button text: This text appears on the Contact Us button.

Note: Click Edit next to Linked to Wix Answers Contact Form to go to your Tickets Settings where you can edit your Wix Answers Contact Form.

Edit Additional Text

You can further customize additional text that appears throughout your Help Center.

Show me how

In the Wix Answers app, go to Settings > Support Channels > Help Center.
Click Design & Content.
Click the Content tab.
Click Edit Additional Text.

Wix Answers Help Center

Overview

Wix Answers Developers Overview

The WIX Answers REST API enables you to use code to interact with the Wix Answers back-end. You can use the API to create webhooks that interact with the Wix Answers front and back-ends, or create a new front-e