Wix Answers Help Center

Getting Started

Getting Started

Intro to Wix Answers

Wix Answers has everything you need to create your own professional support platform. Wix Answers is a cloud-based help desk software that allows you to set up and integrate a Help Center, multi-channel Ticketi

Setting Up Your Help Center

Your Help Center is a self-service portal where customers view your articles. Customers can find articles by searching or clicking categories and subcategories. Create CategoriesGroup articles together that rel

Customizing Your Help Center

Customize every aspect of your Help Center to tailor it to the needs of your company and customers. You'll find extensive control over the way your Help Center looks and functions in various Help Center setting

Setting Up Multi-Channel Support

Wix Answers helps you provide top of the line multi-channel support to your customers. However customers get in touch—email, phone, social media, widgets, help center, live chat, SMS, WhatsApp—you can answer th

Ticketing System Highlights

Allow your support teams to work smarter, not harder, with the One Inbox ticketing system. In a single tab, agents work on tickets from all your supported channels. One Inbox features ticket lists in multiple l

Knowledge Base Highlights

From your Knowledge Base dashboard, create and manage all the articles and categories that appear in your help center and widgets. Your Ticketing System is fully integrated so you can link articles to tickets f

Adding Team Members to Your Account

Allow colleagues to access your Wix Answers account by adding them as team members. When inviting team members, you assign them roles that determine their access and editing permissions.Show me how to invite te

Supported Languages

Wix Answers supports the following languages:LanguageTwo-Letter Language CodeChinese (Traditional)ZHDanishDADutchNLEnglishENFrenchFRGermanDEHebrewHEItalianITJapaneseJAKoreanKONorwegianNOPolishPLPortuguesePTRuss