Wix Answers Help Center

Getting Started

Getting Started

Intro to Wix Answers

Wix Answers has everything you need to create your own professional support platform. Wix Answers is a cloud-based help desk software that allows you to set up and integrate a Help Center, multi-chann...

Setting Up Your Help Center

Your Help Center is a self-service portal where customers view your articles. Customers can find articles by searching or clicking categories and subcategories. Create CategoriesGroup articles togethe...

Branding Your Help Center

When it comes to branding your Help Center, it’s important to consider the look and feel, and tone of voice. Look and FeelWix Answers gives you the design tools you need to customize the look and feel...

Setting Up Multi-Channel Support

Wix Answers helps you provide top of the line multi-channel support to your customers. However customers get in touch—email, phone, social media, widgets, help center, or live chat—you can answer them...

Ticketing System Highlights

Your Wix Answers Tickets List is the place where you can reply to all your tickets, from all their sources. This easy and intuitive system allows you to efficiently manage and correspond with your cus...

Knowledge Base Highlights

In your Knowledge Base dashboard you create and manage all the articles and categories that appear in your Help Center and Widgets. Your articles integrate with your Ticketing System to allow agents t...

Adding Team Members to Your Account

Add members to your team to help you manage knowledge base articles, answer tickets and chats, and provide phone support. Wix Answers offers 3 possible team member roles:Agent: Can perform any action ...

Supported Languages

Wix Answers supports the following languages:LanguageTwo-Letter Language CodeChinese (Traditional)ZHDanishDADutchNLEnglishENFrenchFRGermanDEItalianITJapaneseJAKoreanKONorwegianNOPolishPLPortuguesePTRu...