Wix Answers Help Center

Integrations

About Wix Answers Integrations

Connect your Wix Answers platform with powerful third-party apps to help you manage your workflows and run your business smoothly. Reduce the need to hop back and forth between software, and leverage ...

Connecting Salesforce to Your Wix Answers Account

Spend less time switching between your Salesforce and Wix Answers accounts. Connect Salesforce to view client information from Salesforce on tickets in Wix Answers. Important:Wix Answers supports the ...

Connecting Slack to Your Wix Answers Account

Receive Slack channel notifications whenever a new ticket is created or replied to with Wix Answers Integrations.Important:You must be an admin in both Wix Answers and Slack to connect your accounts. ...

Connecting HubSpot to Your Wix Answers Account

Integrate your HubSpot account with Wix Answers to view all your leads and customer information under one roof. Connect your accounts to let agents view HubSpot data directly on your customers' ticket...

Choosing Which Salesforce Fields Display in Tickets

Choose which Salesforce fields you want agents to be able to view on your clients' tickets.Before you begin:Make sure you've connected your Salesforce account with Wix Answers. To select the Salesforc...

Syncing Customer Data From Wix Answers to Salesforce

Keep customer details consistent between your Wix Answers and Salesforce accounts. When syncing, you choose which data is converted from Wix Answers to Salesforce. Important:You can only sync data in ...

Viewing Salesforce Information in Tickets

Reduce the amount of time you spend switching between Salesforce and Wix Answers. You can view client information from your Salesforce account directly on tickets. Before you begin:Connect your Salesf...

Setting Up Slack Notifications

Send notifications to predetermined Slack channels whenever a new ticket is created or replied to with Wix Answers Integrations. Important:To set up Slack notifications you must first connect Slack to...

Integrating Zapier with Wix Answers

Automate your workflow by integrating Zapier with Wix Answers to instantly connect over one thousand supported apps such as G Suite, Mailchimp, Trello and more. Without any coding, you can use Zapier...

Connecting Jira to Your Wix Answers Account

Integrate your Jira and Wix Answers accounts to allow agents the ability to view and create Jira issues directly on tickets. Important:You must have administrator permissions in Jira and be an admin i...

Creating an Application Link in Jira

To integrate your Jira account with Wix Answers, you must go to Jira and create an application link using the Consumer Key and Public Key provided by Wix Answers.To create an application link in JIRA:...

Customizing Your Jira Integration

Customize the Jira fields available to agents on tickets from within your Wix Answers account. Before you begin, make sure to connect your Jira account. To customize your Jira integration:Hover over S...

Working with Jira on Tickets

View, link, and create Jira issues directly from the right panel of a ticket with Wix Answers Integrations. To begin, connect your Wix Answers account to Jira.To view linked Jira issues on a ticket:Go...

Using Crowdin to Translate Your Help Center Articles

Streamline the localization process of your Help Center by integrating Crowdin with your Wix Answers account. When you set up the integration, XML files for each article are created in your Crowdin pr...

Connecting Klaus to Your Wix Answers Account

Klaus is a conversation review tool that allows you to provide internal feedback to support agents. Connect Klaus to Wix Answers to start improving the quality of your customer support. To connect Kla...

Syncing Customer Data From Salesforce to Wix Answers

Keep customer details between your Wix Answers and Salesforce accounts consistent. When syncing, you control which data is converted from Salesforce to Wix Answers. Important:You can only sync data i...

Viewing Your Salesforce Integration Activity Log

Check your Salesforce Integration Activity Log to view details about your last 30 syncs. Your Activity Log displays information about both types of data syncs:Syncing data from Salesforce to Wix Answe...

Displaying Your Wix Answers Ticket List in Salesforce

Add the Ticket List component to view tickets for each of your contacts/leads directly in your Salesforce account. When viewing individual contacts/leads in Salesforce, you'll see a list of all their ...