Wix Answers Help Center
Multi-Channel Ticketing System
Best Practices: Choosing a Ticket to Answer
The first step in replying to your customers' tickets is choosing which to answer. Consider the following steps when developing your own workflows.Step 1 | Go to Your Tickets ListYour Tickets List is ...
Best Practices: Reviewing the Ticket Page
Once you've selected a ticket to reply to, review the Ticket Page to understand the full extent of your customer's inquiry. Ticket Subject and Customer MessageView the ticket's subject below Ticket Pa...
Best Practices: Replying to a Ticket
After reviewing the Ticket Page to gain an understanding of your customer's questions, we recommend following some basic guidelines for answering the ticket. As a general rule, you should always striv...