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    Managing Your Saved Replies

    Managing Your Saved Replies

    Creating a Saved Reply

    Saved replies are prewritten templates that can be easily added to an agent's reply. They provide an efficient tool for giving answers to repeat questions which overall saves you time and simplifies your workfl

    Updating a Saved Reply

    Keep your saved replies updated so your customers never miss important information. To update a saved reply: Hover over the Tickets icon on the left and click Saved Replies. Scroll down the list and select

    Deleting a Saved Reply

    Keep your list of saved replies current by deleting old saved replies you no longer need. Important:To delete shared saved replies, you must be an administrator or have a custom role with Manage shared saved re

    Adding a Saved Reply to a Ticket

    Saved replies are a great way to respond to your most frequently asked questions. They allow you to simplify your workflow and save time while replying to tickets. Rather than repeatedly writing lengthy respons

    Adding Placeholders to Saved Replies

    Your agents can increase efficiency without sacrificing that personal touch by adding dynamic placeholders to saved replies. Placeholders dynamically insert existing information such as a customer's name or ema

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