Menu
Contact Us
Log In
Wix Answers Help Center
Home
All Topics
Multi-Channel Ticketing System
Managing Your Saved Replies
Managing Your Saved Replies
Creating a Saved Reply
Saved replies are prewritten templates that can be easily added to an agent's reply. They provide an efficient tool for giving answers to repeat questions which overall saves you time and simplifies your workfl
Updating a Saved Reply
Keep your saved replies updated so your customers never miss important information. To update a saved reply: Hover over the Tickets icon on the left and click Saved Replies. Scroll down the list and select
Deleting a Saved Reply
Keep your list of saved replies current by deleting old saved replies you no longer need. Important:To delete shared saved replies, you must be an administrator or have a custom role with Manage shared saved re
Adding a Saved Reply to a Ticket
Saved replies are a great way to respond to your most frequently asked questions. They allow you to simplify your workflow and save time while replying to tickets. Rather than repeatedly writing lengthy respons
Adding Placeholders to Saved Replies
Your agents can increase efficiency without sacrificing that personal touch by adding dynamic placeholders to saved replies. Placeholders dynamically insert existing information such as a customer's name or ema
