Wix Answers Help Center

Managing Your Ticket Settings

Setting Up Mailboxes as a Support Channel

Add mailboxes in your Wix Answers account so that emails from customers create new tickets on your Tickets List. Forward your existing email addresses to manage and reply to all your support requests ...

Setting Up Your Facebook Page as a Support Channel

Connect your Facebook Page(s) to turn wall posts and private messages into tickets in your Wix Answers account. Important:You can connect Facebook Pages to your Wix Answers account, but it is not poss...

Using a Custom Outgoing Email Domain

Professionally send emails using your own domain's address instead of the default wixanswers.com outgoing email domain. For example, you could send ticket replies from support@yourdomain.com instead o...

Setting a Primary Mailbox

Set your primary mailbox to determine the "reply to" email address for emails sent from your Wix Answers account. By default, customers reply to the email address of your primary mailbox, an...

Working with Automatic Actions

Streamline your Ticketing System workflows with Automatic Actions by applying actions to tickets based on the conditions you define. When creating an Automatic Action, you set up a condition and an ac...

Managing Your Automated Actions

Manage all your Automated Actions in one convenient location. To manage your actions, go to your Action List:Hover over Settings  in the side panel.Click Automatic Actions. Manage your Automatic Act...

About Custom Field Types

When using your Help Center or a widget as a support channel, you can create a contact form with custom fields to gain valuable information about your customers and the issues they're experiencing. Us...

Creating Custom Fields

When using your Help Center or a Widget as a support channel, you can create a contact form with custom fields to gain valuable information about your customers and the issues they're experiencing. Yo...

Managing Custom Fields

Edit or delete the custom fields you've created for your Help Center or Widget contact forms. Click here to learn how to create new custom fields.  Important:Any changes that you make to the custom fi...

Email Template Placeholders

Keep your email replies personalized and professional with placeholders. Use placeholders in your email templates to automatically add content that references existing information such as your custome...

Customizing Email Templates Sent to Ticket Owners

Modify the automatic notification emails sent to customers when they create or receive new tickets or when their tickets are replied or resolved.  Tip:View a step-by-step tutorial for using an HTML ed...

Tutorial: Adding Text to Email Templates

Add text to your notification emails to match your brand and personalize your customer's experience. Follow the tutorial below for a step-by-step guide to adding text to your email templates.  In the ...

Sending an Automated Email When You Receive a New Ticket

With Automatic Actions, you can send automated emails to customers or team members whenever you receive a new ticket. You can also specify the ticket source and add additional conditions that must be ...

Adding Labels to Tickets Using Automatic Actions

Labels can help identify and categorize incoming tickets. You can automatically add labels to tickets based on conditions you define with Automatic Actions. Then filter your labeled tickets into custo...

Automatically Assigning Tickets from Specific Mailboxes to Agents or Groups

Keep your Ticketing System organized and make sure emails sent to specific mailboxes get assigned to the appropriate agents or groups. With Automatic Actions, you can assign tickets sent to each of yo...

Adding Parameters for Creating New Tickets and Calls

Create starting points for your most common outbound support tickets and calls by adding parameters to your Wix Answers URLs. For example, you could bookmark a URL that opens the Create New Ticket win...