Wix Answers Help Center

Getting Started with Your Help Center

ARTICLES

About the Wix Answers Help Center

Your Help Center is where your customers come to ask questions, browse articles, and find helpful content. Having a Help Center is an amazing way for your customers to find the answers they’re looking...

Getting Started With Your Knowledge Base Articles

Get started creating the articles you can use in your Help Center, Widgets, and Ticketing System. After researching the questions your customers ask, you'll need to categorize the information. Then yo...

Organizing Your Knowledge Base

Keep your Knowledge Base organized by creating categories and subcategories for your articles. Then create the articles themselves. Note:New categories and subcategories appear in your Help Center as ...

Deciding on the Structure of Your Categories and Subcategories

Before you start writing, come up with a structure for organizing your articles in categories and subcategories. We recommend you find out what your customers ask most, sort their questions into topic...

Style Guide

We've compiled a guide of best practices to help you write content for your Help Center. Using the Active VoiceCreate content in which your user is the subject of the sentence performing the action. U...

Getting Customers to Utilize Your Help Center Content

So you've created your awesome Help Center, with tons of great articles. But how do you get your customers to utilize it? We have compiled a list of suggestions, based on our experience, to help drive...

FEATURE REQUESTS

Request: Adding Multiple Help Centers Under One Wix Answers Account

Currently, it is not possible to add more than one Help Center to one Wix Answers account. We are always working to update and improve our products, and your feedback is greatly appreciated. If this i...