Wix Answers Help Center

Localizing Your Help Center

About Localizing Your Multilingual Help Center

Localizing and translating your articles into multiple languages helps you reach a global user base - especially if your product is already localized. This makes it easier for your international customers to find the help they need. It’s also great for your SEO! When customers search on Google in their native language, your localized articles appear. This helps your business get found online, no matter where customers search. A major part of localization is translating your content. However this is not all. Different countries or languages in which your product is available may have different rules, laws and customs. So another important aspect is making sure that your content accounts for these differences.Next:Learn how to translate your Help Center. 

Localizing (Translating) Your Help Center

Wix Answers provides you with all the tools you need to localize (translate) your content. Step 1 | Add Supported LanguagesWhen signing up, you are asked to choose your primary language. You can add additional languages at any time. For every language you add, you receive localized email and Help Center templates. Click here to see the list of supported languages.Show me howHover over Settings  in the side panel.  Hover over Account and click Time & Languages.Click Add Language under Supported Languages.Select the language you'd like to add.Click Add Language.Step 2 | Localize Your Help Center Titles and TextWhen you add a new supported language, your Help Center template is automatically localized. However, you can go in and edit the titles and text if you wish to do this manually.Show me howHover over Settings  in the side panel. Hover over Help Center.Click Design & Text.Click the Text tab.Select the relevant language.Edit the titles and text that appear in your Help Center.Click Save.Step 3 | Localize Your CategoriesCategories you create in your primary language are automatically added to your localized Knowledge Base. Make sure to localize your categories before publishing your articles.Show me howHover over the Knowledge Base icon  in the side panel and click Categories.Select the relevant language.Hover over the relevant category and click the Show More icon .Click Rename and enter a translated name for your category.Click Save.Step 4 | Localize Your ArticlesWix Answers provides a simple to use system which allows you to create and manage all of your localization tasks. Once an article is ready to be localized you can create a translation task. Show me howNote: You can send translation tasks from an article's Content Editor in your default language only. Make sure to create new articles in your default language if they'll need to be translated. Go to the article's Content Editor in your account's default language.Click Translations in the footer. Click Select All or click a language to manually select it. Click Next. (Optional) Enter a translation task note to add details about the task and click Next. Alternatively, you can leave this section blank and click Skip. Set the task priority level (Low, Normal, High) and click Send to Translation. Your translators can then open and localize the article. Show me howGo to the article's Content Editor in your account's default language. Click Translations in the footer.Hover over the language you're translating the article to and click Open Article. Click Tasks in the footer to review the translation task(s). Note: Click the X icon to close the Tasks window. Translate the article's title. Copy content from the article's main language using one of the following options:Translate all the content: Click Copy Content in the bottom right corner. Translate part of the content: Hover over a content block in the Primary language version on the right and select Click to copy. In the Localization Content Editor, hover over the left side of a content block and click the Add a block icon .Select the Paste Block icon . Translate the article as needed. Click Tasks in the footer and and select the task. (Optional) Enter a comment in the field and select Comment.Click Complete. Click Save at the top. When you're ready, click the Save drop-down and select Publish. (Optional) Select a publishing option: Notify followers: Send an automatic notification to followers of the article.Update URL: Redirect the article's old URL (if previously published with a different title) to the new URL. Click Publish Article. NoteYou can send new translation tasks each time that you update the content.Step 5 | Display the Language in Your Help CenterNew languages are automatically added to your ticketing system. However in order for them to appear in your help center you must enable them manually.Show me howHover over Settings  in the side panel.  Hover over Help Center.Click Advanced.Click the toggle next to each language you want to display.Tip:Streamline your translation process with Crowdin, a third party localization management tool. 

Linking to Articles and Categories with Language Fallback Support

Note:This article is intended for Help Centers with multiple languages. If your Help Center is translated to more than one language, you may need to link to articles or categories from another product. As each article/category translation gets it's own URL, keeping track of all the links can be challenging. To help with such cases, we also support linking to articles by ID, and passing the locale dynamically. If the locale provided is not found, we will fallback to your help center's default locale (usually English).To use this feature, link to your article in the following form:Articles - http://[YOUR-HELPCENTER-URL]/articles/id/[ARTICLE_ID]?locale=[LOCALE]Categories - http://[YOUR-HELPCENTER-URL]/categories/id/[ARTICLE_ID]?locale=[LOCALE]For example, linking this article to the French version with fallback to English will look like:https://help.wixanswers.com/en/articles/id/bad3c9e7-d595-4ddb-9ffb-669cd744d589?locale=frClick here to learn how to find the ID of an article.Click here to learn how to find the ID of a category.Tip:This is useful if you are linking from a product that is translated to many languages, and need a programmatic way to keep track of all articles related to your product. Instead of keeping long lists of links to your articles, you only need the ID and to generate the link based on the language the product uses.

Displaying a Language in Your Help Center

Add language options to your Help Center to let international customers get the help they need.Start by adding a language in your Wix Answers account settings. The language is automatically added to your ticketing system. Then translate your Help Center articles. When you're ready, follow the instructions below to display the language in your Help Center.  To display a language in your Help Center:Hover over Settings  in the side panel and click Help Center.Click the Advanced tab.Click the toggle next to each language you want to display.Note:Disabling a language may have a negative effect on your Help Center's SEO.

Creating and Completing Translation Tasks

Whenever you need an article translated, create a translation task. Team members can then translate and complete the task from the article's Localization Content Editor. Note:You can send translation tasks from an article's Content Editor in your default language only. Make sure to create new articles in your default language if they'll need to be translated. Before you begin:Add the languages you need translated in your Wix Answers account.Step 1 | Create a Translation TaskFor each article you need translated, you must create a translation task. This allows you to open the article's Localization Content Editor in the next step. Show me howGo to the article's Content Editor in your account's default language.Click Translations in the footer. Click Select All or click a language to manually select it. Click Next. (Optional) Enter a translation task note to add details about the task and click Next. Alternatively, you can leave this section blank and click Skip. Set the task priority level (Low, Normal, High) and click Send to Translation. Step 2 | Complete a Translation TaskTranslate an article from its Localization Content Editor in each language. You can comment and complete tasks for each language when you're done. Show me howGo to the article's Content Editor in your account's default language. Click Translations in the footer.Hover over the language you're translating the article to and click Open Article. Click Tasks in the footer to review the translation task(s). Note: Click the X icon to close the Tasks window. Translate the article's title. Copy content from the article's main language using one of the following options:Translate all the content: Click Copy Content in the bottom right corner. Translate part of the content: Hover over a content block in the Primary language version on the right and select Click to copy. In the Localization Content Editor, hover over the left side of a content block and click the Add a block icon .Select the Paste Block icon . Translate the article as needed. Click Tasks in the footer and and select the task. (Optional) Enter a comment in the field and select Comment.Click Complete. Click Save at the top. When you're ready, click the Save drop-down and select Publish. (Optional) Select a publishing option: Notify followers: Send an automatic notification to followers of the article.Update URL: Redirect the article's old URL (if previously published with a different title) to the new URL. Click Publish Article. Tip:Add the Articles with Translations filter to your Knowledge Base to view articles that have or have not been translated. Learn More