Wix Answers Help Center

Managing Your Help Center Settings

ARTICLES

Setting Up Your Help Center as a Support Channel

Wix Answers lets you decide how, and from where, customers can contact you. In addition to helping customers learn how to use your product themselves, your Help Center can act as a support channel.You...

Including and Excluding Articles in Your Help Center

Every article you publish is displayed in your Help Center by default. However, you may want to hide some articles not meant for your Help Center. For example, you should exclude articles created spec...

Showing or Hiding Help Center Articles with Specific Labels

Labels help you organize your Help Center content. You can set your Help Center to display articles with certain labels and hide articles with others. To choose which labels appear in your Help Center...

Setting the Authentication and Login Options for Your Help Center

By default, your Help Center content is public and viewable by anyone. You can limit who can access your Help Center and determine the method in which users login. To set your authentication and login...

Bypassing SSO to Log in to Your Wix Answers Account

You can use safe mode to regain access to your Wix Answers account if you're locked out due to an SSO misconfiguration. To log in using safe mode:Enter https://TENANT_SUBDOMAIN.wixanswers.com/account/...

Setting Up Single Sign-On (SSO) for Your Users

You can configure Single Sign-On (SSO) for your Wix Answers account. This enables your users to use the same login form and credentials that they use across your services and sites in order to access ...

Allowing Customers to Contact You from Articles

Allow customers to contact you from articles they find unhelpful. When enabled, customers have the option of contacting you if they click "No" (not helpful) at the bottom of an article. To a...

Allowing Customers to Contact You from Your Help Center's Footer

You can add a 'Contact Us' section in the footer of your Help Center to make it easy for customers to contact you.Tip:You can also have users contact you by clicking "No" in the article feed...

Setting Up Your Help Center SEO

Wix Answers allows you to create unique SEO customizations for your Help Center so you can optimize each article and rank higher in search engine results. Define your SEO page titles and descriptions ...

Linking to Your Help Center from Your Wix.com Site

Allow visitors of your Wix site to easily access your Wix Answers Help Center via direct links. Tip:You can also add a Help Center widget to your Wix site. Learn MoreTo add a link from your Wix site's...

Requiring Customers to Log In to Your Help Center to Submit Tickets

Choose who can submit tickets from your Help Center. Allow anyone to submit tickets, or require customers to log in first. By default, customers can submit tickets without logging in. Note:This option...

Limiting Your Help Center to Logged in Users

You can define who can view your Help Center if you don't want it to be available to everyone. To limit your Help Center to logged in users:Hover over Settings  and click Help Center.Click the Advan...

Customizing the Wix Answers Contact Form in Your Help Center

We recommend using the Wix Answers Contact Form when using your Help Center as a support channel. This lets you customize the contact form fields to gain valuable information about your customers and ...

Adding Custom Head Code to Your Help Center

Verify or authorize external services by adding code to the < head > section of your Help Center. Adding head code allows you to use services such as Google Analytics, Google Search Console, and...

Using the Wix Answers Help Center with a Different Ticketing System

With Wix Answers, you can use the Help Center while utilizing a different support system for your tickets. You can do this easily by defining how your customers contact you. You can link to an externa...

Choosing How Tickets Are Submitted Through Your Help Center

You can choose whether you want customers to be able to contact you from your articles or from the footer of your Help Center. With both of these options you can decide how tickets are submitted (e.g....

Customizing Email Templates Sent to Article Followers

Edit the email notifications that followers receive when you resolve a Known Issue or release a Feature Request. Customers become followers of articles when they click "I'm experiencing this issu...

Customizing the Email Verification Template Sent to Help Center Visitors

Edit the email verification visitors receive if they need to login or submit tickets in your Help Center.Setting authentication and login options:Learn how to limit access to your Help Center to logge...

FEATURE REQUESTS

Request: Applying Access & Visibility Restrictions to Specific Content

Currently, you can restrict access to your Help Center content as a whole. You cannot, however, apply restrictions to specific categories and articles. We are always working to update and improve our ...