Wix Answers Help Center

Setting Up Categories

Creating Categories and Subcategories

Help customers find the information they're looking for by organizing your articles into categories and subcategories. Tip:Planning out your categories and subcategories before you start writing artic...

Hiding and Unhiding Categories in Your Help Center

By default, your Help Center displays every category you create. You can hide categories that are not quite ready or are no longer relevant. To choose which categories appear in your Help Center:Hover...

Reordering Categories and Subcategories

Your Help Center displays categories and subcategories in the order in which you create them. You can reorder them to display in any order you'd like. Important:Reordering categories and subcategories...

Deleting Categories and Subcategories

You can delete any category or subcategory that you no longer need.  Important:You cannot delete a category or subcategory that contains articles.Before deleting a category: Delete or move all article...

Renaming Your Categories and Subcategories

You can rename your categories and subcategories as your business grows and your products change.Click an option to learn more:Rename a categoryHover over the Articles icon  and click Categories.Hov...

Converting a Subcategory Into a Category

To give a subcategory more prominence in your Help Center, you can convert it into a category.  To convert a subcategory into category:Hover over the Articles icon in the side panel and click Categor...

Adding a Category Icon

Wix Answers comes with a variety of templates for you to choose from. If you select the Moderna template, category icons display in your Help Center.To add a category icon:Hover over the Articles icon...

Moving an Article to a Different Category or Subcategory

Move an article to another category or subcategory to update its location in your Help Center. You can move an article from both the Content Editor and the Categories page.  Note:If you're moving an a...