Wix Answers Help Center

Managing Your Teams

About Team Member Roles

The roles you assign to team members determine which actions they can take in your account. You can choose between 3 default roles or create custom roles to fit your organization's structure and work process. T

Inviting New Team Members

Invite people in your organization to become team members so they can access your Wix Answers account. When inviting, you choose your team member's role that determines their access and editing permissions.Impo

Changing a Team Member's Role

The roles you assign to your team members determine which actions they can perform in your account. You can change a team member's role at any time. Important:To change a team member's role you must be an admin

Removing a Team Member

You can remove team members from your Wix Answers account if you no longer want them to have access. Alternatively, you can change a team member's role if you want to change their access and editing permissions

Managing Pending Team Member Invitations

You can resend or cancel team member invitations that are pending. To perform these actions, you must be an administrator or have a custom role with Team Members enabled in the Settings - Team & Account permiss

Creating Groups

Use groups to efficiently and effectively manage your ticket workflow. As soon as you create a group, you can begin assigning tickets to it. To create a group:Hover over Settings  in the side panel and click

Creating Custom Agent Fields

Save personalized types of information about each of your team members with custom Agent Fields. Once you've created custom Agents Fields, you can set their values for each team member. Important:To create Agen

Managing Your Agent Fields List

From your Agent Fields List you can search for, add, edit, and delete the Agent Fields that are available in your account. Important:To create Agent Fields, you must be an administrator or have a custom role wi

Changing Account Ownership

A Wix Answers account can have only one owner at a time. As the owner of your Wix Answers account, you're the only team member that can transfer ownership to someone else, in which case you become an admin.To t

Creating Custom Roles for Team Members

Create custom roles that determine which actions team members can perform in your account. You can specify custom role permissions for each Wix Answers feature. Start by duplicating and editing default roles (A

Setting Agent Fields for Team Members

Set predefined and custom Agent Fields for team members to store important information about them. Important:To set a team member's Agent Fields, you must be an administrator or have a custom role with Settings

About the Agent Overview

View and manage important details about an individual team member in their Agent Overview. Here you can change the agent's status, set Agent Fields, view call center stats, and more. Tip:You can change another