Wix Answers Help Center

Managing Your Teams

Roles & Permissions

Wix Answers offers three possible team member roles:Agent: Can perform any action in an article and ticket. This is the default role for new team members.Admin: Can perform all actions that an agent c...

Inviting New Team Members

If you're an admin user, you can invite new team members to your Answers account.To add a new team member:Click the Invite Team Members  icon in the side panel.Enter the email address of the team me...

Changing a Team Member's Role

Team members can perform different actions depending on their assigned roles. Important:You must be an admin to change your team members' roles.To change a team member's role:Hover over Settings  an...

Removing a Team Member

If you no longer want a team member to have access to your Wix Answers account, remove them.To remove a team member:Click the Invite Team Members icon in the side panel.Hover over the relevant team m...

Managing Pending Team Member Invitations

If you're an admin user, you can resend or cancel a pending invitation. To manage a pending invitation:Click the Invite Team Members  icon in the side panel.Click Pending Invitations. Hover over the...

Creating Groups

Use groups to efficiently and effectively manage your ticket workflow. As soon as you create a group, you can begin assigning tickets to it. To create a group:Hover over Settings  in the side panel ...

Changing Account Ownership

A Wix Answers account can have only one owner at a time. As the owner of your Wix Answers account, you're the only team member that can transfer ownership to someone else, in which case you become an ...