Listening to Call Recordings

Review call recordings to hear conversation details between customers and phone support agents. Listening to call recordings is a great way to track agent progress, train future agents, and make sure agents follow company policies.

To listen to a call recording:

  1. Go to the call ticket you'd like to review.
  2. Click the Play icon to play the recording. 
  1. (Optional) Use the following audio player controls:
    • Click the Pause icon to pause the recording. 
    • Click the Progress bar to skip to different parts of the recording.
    • View the Time Elapsed meter for timestamps. 
    • Click the Download icon to download the recording as a .mp3 file. 
    • Click the Playback speed selector and choose a speed in which to play the recording. 
Note:
You can also listen to today's completed call recordings from the Completed Calls tab.

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