Wix Answers Help Center
About Known Issue Articles
Known Issue articles allow you to inform and update customers about bugs and issues you're aware of. You can also use them to collect complaints so you know what needs fixing the most.
Tips:
- Customize the structure and content of all your Known Issue articles from your Help Center settings.
- Review your top Known Issues from the Knowledge Base Insights dashboard.
Following Known Issues
Customers can follow Known Issues by clicking Report at the bottom of an article. They can also become followers when agents link their tickets to Known Issues. When you update the article's status, you can automatically notify followers.
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Tips:
- Create Known Issues as soon as you receive multiple complaints about a specific problem.
- Link tickets to Known Issues so you can easily update customers when issues are resolved.
- View a specific article's stats to learn how many followers it has.
Known Issue Statuses
Unlike regular articles, Known Issues display a status at the top of the live article. The status lets customers know which stage you're at in regards to fixing the problem. When you update the status you can send automatic notifications to followers.
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Tips:
- Customize the email template you can send to followers when you update the status.
- We recommend unpublishing Known Issues that have been resolved for more than 2 weeks.
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