Adding a Live Chat Widget to Your Wix Site

Provide your customers with a Live Chat interface where they can communicate in real-time with your team members. Start by creating a custom Live Chat widget, then embed it onto your Wix site. 
Embedding in a non-Wix website?
This article refers to adding a Live Chat widget to a site created on Wix.com. If your site was not created on Wix, click here. 
Note:
Currently, adding more than one widget per page is not supported by Wix Answers. 

Adding a Live Chat Widget

Follow the steps below to add your Live Chat widget in its primary language to your Wix site.

To add a Live Chat widget to your Wix site:

  1. Copy the widget code from your Wix Answers account:
    1. Log in to your Wix Answers account.
    2. Go to Settings > Support Channels > Widgets. 
    3. (If you have more than one widget) Click the widget name and select the relevant widget.
    4. Click Install on your site. 
    5. Click Copy to clipboard.
  2. Access the Wix Editor from within your Wix account. 
  3. Click Settings at the top editor menu bar and select Tracking & Analytics. 
  4. Click + New Tool and select Custom. 
  5. Type <script> </script> under Paste the code snippet here:
  6. Paste the widget code snippet between the <script> </script> tags. See screenshot below: 
  1. Enter a name for your custom code in the Name field. 
  2. Click Apply.
    Note: All pages - Load code once and Place Code in: Head should be selected by default. 

Once you've completed these steps, refresh your live site to view the Live Chat widget.

Adding a Live Chat Widget in a Secondary Language

Before installing a secondary language widget, make sure you enabled the additional language in the Advanced section of your widget settings.

To add a Live Chat widget in its secondary language to your Wix site:

  1. Copy the widget code from your Wix Answers account:
    1. Log in to your Wix Answers account.
    2. Go to Settings > Support Channels > Widgets.
    3. (If you have more than one widget) Click the widget name and select the relevant widget.
    4. Click the Advanced section.
    5. Make sure each language you'd like to install is toggled on under Supported Languages.
    6. Click Install on your site. 
    7. Click Copy to clipboard.
  2. Access the Wix Editor from within your Wix account. 
  3. Click Settings at the top editor menu bar and select Tracking & Analytics. 
  4. Click + New Tool and select Custom. 
  5. Type <script> </script> under Paste the code snippet here:
  6. Paste the widget code snippet between the <script> </script> tags. See screenshot below: 
  1. Locate 'en' in the code and change it to the abbreviation of the language you'd like your widget to display (e.g., change 'en' to 'es' to display your widget in Spanish).
    Note: If your primary language is not English, edit the abbreviation for your primary language instead.
  1. Enter a name for your custom code in the Name field. 
  2. Click Apply.
    Note: Make sure All pages - Load code once and Place Code in: Head are selected by default. 

Once you've completed these steps, refresh your live website to view the Live Chat widget.
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