Wix Answers Help Center

Live Chat

Getting Started With Wix Answers Live Chat

Provide your customers with real-time chat support using Wix Answers Live Chat. Acquire new customers and retain existing ones by adding chat widgets wherever they're needed most. Your team members can utilize

Setting Up Live Chat in Your Widget

Provide real-time chat support for customers seeking immediate help by adding Live Chat to your Widget. Before you begin: Create a widget (if you haven't already) so you can add the Live Chat contact option.

Installing a Live Chat Widget on Your Website

Allow customers to chat with agents in real-time directly from your website. Create and customize your Live Chat Widget, then embed it in your website's pages. Have a Wix website?Learn how to install your Live

Installing a Live Chat Widget on Your Wix Site

Provide real-time chat support from any page on your Wix site. To embed your Live Chat widget, copy its code and add it to your Wix site's Custom Code section. Embedding in a non-Wix website?This article refers

Tips for Working With Live Chat Support Teams

Live Chat support combines the immediacy of a call center with the written format of tickets. Follow the suggestions below to set your team members up for success and ensure customers receive the quickest, most

Replying to WhatsApp Chats

Use Live Chat to reply to customers who create tickets by contacting you from WhatsApp. Customers can send text, emojis, attachments, locations, and audio messages through the app. In this article, review Whats

Sending Live Chat Customer Satisfaction Surveys

Let customers rate their Live Chat experiences so you can better understand how to improve your support. Surveys are sent within their chat widgets as soon as chats are ended by agents or customers. If you have

Working with Your Control Room Chat Dashboard

Go to the Chat Dashboard in your Control Room to gain an overview of your current chat handling efficiency. View team member and chat metrics broken down by group or language in the table. Expand the All Chat M

Creating an Outbound Chat Ticket

Initiate chat conversations with customers from any of your Live Chat widgets. Your customer will see your outbound chat message immediately if they're on the same page as your widget. If they've closed the tab