Wix Answers Help Center
Setting Up Live Chat in Your Widget
Provide real-time chat support for customers seeking immediate help by adding Live Chat to your Widget.
Before you begin:
- Create a widget (if you haven't already) so you can add the Live Chat contact option.
- Make sure you have a Premium package that includes Live Chat.
Note:
We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions.
Setting Up Live Chat in Your Widget
- In the Wix Answers app, go to Settings > Support Channels > Widgets.
- Select the relevant widget.
- (For multilingual widgets) Click the Language icon and select the relevant language.
- Make sure Contact Options appear under Component Settings. If needed, click + Add Component and select Contact Options.
- (Optional) Click the Limit contact accessibility toggle to hide your contact options unless a customer marks an article in your Widget as "not helpful."
- Click the Live Chat toggle to enable Live Chat in your Widget.
- Click Manage next to Live Chat. You are presented with a pane to configure:
- Live Chat Settings: See below for configurations for the chat header, chat options, and customer satisfaction rating.
- Live Chat Business Hours and Downtimes: See below for configurations for team member availability schedule.
When you are done, scroll up and click Save next to Live Chat Settings.
Customize Live Chat Settings
Customize the Chat Header
Customize the top area of the chat widget.
Show me how
Customize Chat Options
Configure various options that control the chat widget experience.
Show me how
Customize Customer Satisfaction Rating
Customize your widget's satisfaction survey content.
Show me how
Set Live Chat Business Hours and Downtimes
Set the widget schedule: business hours and scheduled downtimes.
Show me how
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