Setting Up Contact Options for Your Widget

Turn your widget into a support channel where customers can get in touch via Live Chat, Contact Form, or Phone Support.
Note:
We've released a new version of the Wix Answers widget. If you don't see the steps below in your widget settings, click here for directions. 

To set up contact options for your widget:

  1. In the Wix Answers app, go to Settings > Support Channels > Widgets.
  1. Select the relevant widget.
  2. (For multilingual widgets) Click the Language icon  and select the relevant language. 
  1. Make sure Contact Options appear under Component Settings. If needed, click + Add Component and select Contact Options
  1. (Optional) Click the Limit contact accessibility toggle to hide your contact options unless a customer marks an article in your widget as "not helpful." 
  1. Click the toggle next to the relevant contact options to enable: