Wix Answers Help Center
Setting Up a Widget as a Support Channel
Add a help widget to your website and allow customers to contact you via Live Chat or a contact form. You can also set the widget to display knowledge base articles so that customers can help themselves.
To set up a widget as a support channel:
- In the Wix Answers app, go to Settings > Support Channels > Widgets.
- Create a new widget or edit an existing widget:
- Create a new widget: Click Create New Widget or click the widget name and select Create new widget (if you already have a widget).
- Edit an existing widget: Click the widget name and select the relevant widget. Skip ahead to Step 11.
- Enter a name for your widget and click Next.
- (Optional) Click the Knowledge Base Module toggle to disable your Knowledge Base articles from displaying within the widget.
- Make sure the Messaging Module toggle is enabled.
- (If both modules are enabled) Select the module you'd like customers to view first when they access your widget under Which module would you like to open as default?.
- Click Next.
- (For multilingual support) Click the Language toggle next to each language you'd like to have available in your widget.
- Click Create Widget.
- Click Customize Widget.
- Click the Messaging Module tab.
- Choose how customers can contact you through the widget:
- Live Chat: Click to enable Live Chat. Learn more about customizing your Live Chat widget.
- Contact Form: Click to enable a contact form in your widget, then scroll down and select an option:
- Submit a ticket via the Answers Contact Form: Customers fill in the form to contact you.
- (Optional) Click Add Field to add another field to your contact form.
- Scroll up and customize your contact form text:
- Page Title: Add a title for the contact form.
- Subtitle: Add a subtitle that appears under the title.
- Response Message to Users: Enter a message to give customers an estimate of your response time.
- Submit tickets via an external Contact Form: Customers are directed to your external contact page or form to contact you.
- Enter the URL of your contact page or form.
- Scroll up and enter a message under Response Message to Users to give customers a response time estimate.
- Submit tickets via Email: Customers are directed to contact you via email when clicking the Email us button.
- Enter your email address.
- Scroll up and enter a message under Response Message to Users to give customers a response time estimate.
- Submit a ticket via the Answers Contact Form: Customers fill in the form to contact you.
- Click Update.
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