Adding CC (Carbon Copy) Recipients to a Ticket

Add CC (Carbon Copy) recipients to a ticket when your message is relevant to multiple people. Each recipient CC'd on a ticket receives a copy of the ticket and can also reply to it.
Important:
Anyone CC'd on a ticket can see the email addresses of the other CC'd recipients. Make sure not to CC anyone that wouldn't want their email address shared with the other recipients. 

To add CC recipients to a ticket:

  1. Go to the relevant ticket.
  2. Click Add CC at the top right of the Reply field. 
  1. Click to the right of CC: and enter the email address of the recipient. 
  2. Click Add next to the recipient's email address.
    Note: Repeat steps 3 and 4 to add up to 20 recipients. 
  1. Create and send your reply. 
Notes:
  • To remove a recipient, click the X next to their name or click Remove CC to remove all CC'd recipients. 
  • To CC someone when creating a new ticket, click the checkbox next to CC (up to 20), then enter the email address of your recipient and select them from the list. 

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