Creating a New Ticket

Create a new ticket when you need to send your customer an email and they don't have a relevant ticket you can reply to. You can send the ticket directly to your customer, or on their behalf. When sending on your client's behalf, they do not receive the email until a team member replies.

To create a new ticket:

  1. Click the One Inbox icon  in the side panel on the left. 
  2. Click the Language icon  and select the language in which you want the ticket to be created.
  3. Click New Ticket at the top-right. 
Note:
If "New Ticket" doesn't appear in the button at the top-right, click the drop-down icon and select New Ticket. 
  1. Choose how you'd like to send the ticket: 
Tip:
Learn how to create new call tickets to reach your customers by phone from your call center. 

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