Adding an Attachment to a Ticket

Attach files to ticket replies and internal notes to share images and other documents with customers and team members. 
Supported File Types

To add an attachment to a ticket:

  1. Go to the relevant ticket. 
  2. Click the Attachment icon in the reply field. 
    Note: To attach a file to an internal note, click Internal Note, then click the Attachment icon .
  1. Select the file from your computer and click Open.

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