Wix Answers Help Center

Multi-Channel Ticketing System

Getting Started with Your Ticketing System

Getting Started with Your Ticketing System

About One Inbox

One Inbox is the central location where team members manage and reply to tickets from all your support channels. It consists of customizable Views where tickets are divided into active or inactive lists. After

Setting Up Your Ticketing System

The Wix Answers ticketing system makes it easy to communicate with your customers. You can accept tickets from various support channels, and manage them all in one place.Step 1 | Set up your channelsStart think

Setting Up Email as a Support Channel

Set up mailboxes in your Wix Answers account to send and receive tickets via email. You can forward your existing email addresses or add mailboxes that use Wix Answers email addresses. Then choose which email t

Connecting Your Own Outgoing Email Domain

Send ticket replies and other outgoing emails from your own personal domain. For example, you could send replies from support@yourdomain.com instead of the default address (notifications@wixanswers.com). Start

Setting a Primary Mailbox

Your primary mailbox is the "reply to" email address for emails sent from your Wix Answers account. It's also the address your outgoing tickets are sent from when you connect its domain in the Outgoing Email Do

Setting Up Your Facebook Page as a Support Channel

Connect your Facebook Page(s) to turn wall posts and private messages into tickets in your Wix Answers account. Notes: You can connect Facebook Pages to your Wix Answers account, but it is not possible to set

Video: Starting and Ending Ticket Sessions in One Inbox

Watch the video below to learn how to start and end ticket sessions using the Split Pane layout in One Inbox. Learn more about: Using One Inbox to reply to tickets from all your support channels. Startin

Connecting Twitter as a Support Channel

Connect your Twitter account(s) to turn direct messages and mentions on Twitter into tickets in your Wix Answers account. Important:Connecting Twitter as a support channel is not yet available in all Wix Answer

Connecting Instagram as a Support Channel

Connect an Instagram business account to turn direct messages to your company's Instagram account into tickets in Wix Answers. Notes: You will need an Instagram Professional business account. You must have a

About Email Addresses Used for Sending

The following tables present which email addresses are used to send outgoing emails from Wix Answers (the From: email header). Wix Answers determines the address based on whether the ticket is associated with a