Wix Answers Help Center
Connecting Instagram as a Support Channel
Connect an Instagram business account to turn direct messages to your company's Instagram account into tickets in Wix Answers.
Notes:
- You will need an Instagram Professional business account.
- You must have a Facebook account, and you must have a Facebook page connected to your Instagram account.
- According to Facebook's Messenger Platform policy, you can only reply to user messages sent within the last 7 days. If 7 days have passed since the last user message, replying is blocked on the ticket. You can still reply directly from your Instagram Page.
- Tickets created from Instagram do not have an associated brand unless you set up an automatic action to add one.
To connect Instagram:
- In the Wix Answers app, go to Settings > Support Channels > Instagram.
- Click Add Instagram Account.
- Log in to the Facebook account that is linked to your Instagram Business Account.
- Select the Facebook page, which is connected to your Instagram Business Account, that you want to provide Wix Answers access to, and click Next.
- Using the toggle
buttons, enable every option.
- Click Done.
- Click OK.
- Ensure the Sends a direct message toggle
is enabled next to the relevant Instagram account.
- On your mobile device, open Instagram and enable the Allow access to messages toggle in Settings > Privacy > Messages > Message controls. Note that this setting is only available on your mobile device.
To remove an Instagram account:
Click the Show More icon 
next to the relevant Instagram account and click Remove account.
next to the relevant Instagram account and click Remove account. Was this article helpful?