Wix Answers Help Center
About Email Addresses Used for Sending
The following tables present which email addresses are used to send outgoing emails from Wix Answers (the From: email header). Wix Answers determines the address based on whether the ticket is associated with a mailbox, the kind of email being sent, and the configuration of the Email Domains and Mailboxes page. This page contains two panes:
Outgoing Email Domains pane:
In this pane:
- Domains listed in this pane with the status Connected are connected domains. Domains not listed in this pane, or listed as Not connected or Connecting are not connected domains.
- The domain with a green checkmark in the Primary column is the primary domain.
Mailboxes pane:
In this pane:
- Each row in this pane defines an external mailbox (External Email Address) and an internal mailbox (Wix Answers Address) associated with a brand.
- The row with a green checkmark in the Brand's Primary Mailbox defines the primary mailboxes for that brand.
- The part of an external mailbox address after the @ is the mailbox domain.
Tip:
Learn how to change your primary mailbox which determines the email addresses your Wix Answers account uses for sending.
Mailboxes Used to Reply to Email Tickets
Automated Emails
For automated emails, such as ticket assignment and CSAT emails, see the flow in Mailboxes Used for Automated Emails.
If ... | And ... | And ... | From: Header |
|---|---|---|---|
The ticket is associated with an internal or external mailbox (the ticket was created from an email sent by a customer to a mailbox) | The ticket mailbox domain is a connected domain | The ticket mailbox | |
The ticket is associated with a mailbox (see above) | The ticket mailbox domain is not a connected domain | The ticket's brand's primary mailbox domain is a connected domain | The brand's primary mailbox |
The ticket is not associated with a mailbox | The ticket's brand's primary mailbox domain is a connected domain | The brand's primary mailbox | |
None of the above are true | The default brand's primary mailbox domain is a connected domain | The default brand's primary mailbox | |
None of the above are true | There is a primary domain that is a connected domain | notifications@<primary domain> | |
None of the above are true | notifications@wixanswers.com |
Mailboxes Used for Automated Emails
When the user is "no-reply", the recipient cannot directly reply to the email. No reply emails include: known issue resolved, feature request released, call satisfaction survey, missed call, and reset password.
If ... | From: Header |
|---|---|
The brand's primary mailbox domain is a connected domain | notifications@<brand domain> OR no-reply@<brand domain> |
The brand does not have a mailbox or the brand's domain is not a connected domain, but the primary domain is a connected domain | notifications@<primary domain> OR no-reply@<primary domain> |
All other cases | notifications@wixanswers.com OR no-reply@wixanswers.com |
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