Wix Answers Help Center
Connecting Twitter as a Support Channel
Connect your Twitter account(s) to turn direct messages and mentions on Twitter into tickets in your Wix Answers account.
Important:
Connecting Twitter as a support channel is not yet available in all Wix Answers accounts. Contact us if you would like to add this feature.
Note:
Tickets created from Twitter do not have an associated brand unless you set up an automatic action to add one.
To connect your Twitter account to Wix Answers:
- In the Wix Answers app, go to Settings > Support Channels > Twitter.
- Click Add Twitter Account.
- Sign in to your Twitter account.
- Click the toggle
next to each option you want to enable:
- Sends a direct message: Create a new ticket whenever a Twitter user sends a direct message to your Twitter account.
Note: Make sure your Twitter account settings allow message requests from everyone. Learn how on Twitter - Mentions this username: Create a new ticket whenever someone posts or replies to a tweet and mentions your Twitter account's username (e.g. @wixanswers).
Note: If your account is mentioned twice in the same thread, only the first mention creates a ticket.
- Sends a direct message: Create a new ticket whenever a Twitter user sends a direct message to your Twitter account.
- (Optional) Click + Add Twitter Account to connect another Twitter account.
To remove a Twitter account:
Click the Show More icon 
to the right of the relevant Twitter account and select Remove account.
to the right of the relevant Twitter account and select Remove account.Next:
Learn how to reply to Twitter messages from One Inbox.
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