Changing a Ticket's Language

Every ticket you receive is automatically assigned a language, determined by the source of the ticket. For example:
  • Web: When a customer submits a ticket via web, the language they select in your Help Center or Widget determines the language of the ticket. 
  • Email or Facebook: When a customer submits a ticket via email or Facebook, the language is determined by a Google language detection tool. 
You can edit the language of a ticket at any time to have it display on your Tickets List within the relevant language. Learn how to filter tickets by language. 

To edit the language of the ticket:

  1. Go to the relevant ticket. 
  2. Click the Show More icon in the footer panel. 
  3. Click Set ticket language. 
  1. Select the relevant language.
  2. Click Set Language.

Related Articles

Account Settings

Adding a Language to Your Wix Answers Account

With Wix Answers, you can offer support in multiple languages. The first language that you choose when creating your account is your primary language. You can add additional languages at any time. View a list o

1 min read
Read Article

Navigating the Main Tickets Page

Viewing Tickets by Language

Select a language from the top of your Views panel to show tickets from a specific language. To view tickets by language: Click the One Inbox icon in the side panel on the left. Click the Language icon  at

1 min read
Read Article