Viewing Tickets by Language

Select a language from the top of your Views panel to show tickets from a specific language. 

To view tickets by language:

  1. Click the One Inbox icon in the side panel on the left.
  2. Click the Language icon  at the top of the Views panel and select a language.
Note:
We're currently working on releasing a new version of the Ticketing System. If you don't see the Language icon  at the top of the Views panel, select it from the top right of the page. 
  1. Select a View on the left to preview its tickets. 
Tips:

Related Articles

Adding a Language to Your Wix Answers Account

With Wix Answers, you can offer support in multiple languages. The first language that you choose when creating your account is your primary language. You can add additional languages at any time. View a list o

1 min read

Changing a Ticket's Language

Every ticket you receive is automatically assigned a language, determined by the source of the ticket. For example:Web: When a customer submits a ticket via web, the language they select in your Help Center or

1 min read

Displaying Languages in Your Help Center

Add language options to your Help Center to let international customers get the help they need.Start by adding a language in your Wix Answers account settings. The language is automatically added to your ticket

1 min read

Translating Your Widgets

Translate your widgets to allow customers to get help in any of your supported languages. Note:We've released a new version of the Wix Answers widget. If you don't see the steps below in your widget settings, c

1 min read

About One Inbox

One Inbox is the central location where team members manage and reply to tickets from all your support channels. It consists of customizable Views where tickets are divided into active or inactive lists. After

12 min read

Saving Custom Views in One Inbox

Editing a View automatically saves the changes to your personal profile. "Edited" appears next to the View's name and the next time you access it, your changes will still be in place. If you want other team mem

5 min read