Network Requirements for Your Call Center

For the best quality and reliability of your Call Center, make sure your network has sufficient bandwidth and that you've whitelisted the necessary media IP addresses.

Bandwidth Requirements

We recommend a minimum bandwidth speed of 10kB/second, per call center agent on your network. You must have a stable internet to maintain your Call Center's connection to our telephony systems. Click here to test your network's connectivity.
For additional information on network connectivity requirements click here.

Whitelisting IP Addresses

Make sure to whitelist the media IP addresses listed below to avoid service disruption:
Region ID
Location
Additional Media IP Pool Range
CIDR Notation
UDP Port range
au1
Australia
3.104.90.0 - 3.104.90.255
3.104.90.0/24
10,000-20,000
br1
Brazil
18.228.249.0 - 18.228.249.255
18.228.249.0/24
10,000-20,000
de1
Frankfurt
3.122.181.0 - 3.122.181.255
3.122.181.0/24
10,000-20,000
jp1
Japan
3.112.80.0 - 3.112.80.255
3.112.80.0/24
10,000-20,000
sg1
Singapore
3.1.77.0 - 3.1.77.255
3.1.77.0/24
10,000-20,000
us2
North America Oregon 
54.244.51.0 - 54.244.51.255
54.244.51.0/24
10,000-20,000