Wix Answers Help Center

Built-In Call Center

Getting Started with Your Call Center

Getting Started with Your Call Center

About the Wix Answers Call Center

Solve complicated problems faster, reduce friction, and convert more paying customers by offering phone support. Easily set up, manage, and build upon your existing Ticketing and Knowledge Base systems with the

Setting Up Your Call Center

Set up your Call Center to start supporting customers over the phone. After adding a phone line, you'll set up its business hours, connect an IVR flow, create queues, assign team members, then turn on incoming

About Your Call Center Dashboard

In your Call Center dashboard, you can view all your real-time phone support activity in one place. When you understand your call center's current state, you can react quickly, reduce wait times, and satisfy yo

Call Center Costs

When you purchase a Premium Package that includes the Wix Answers call center, you gain access to all its features, including future updates and releases. All call center charges are automatically deducted from

About Account Credits

Use account credits to purchase phone lines and pay for phone calls (per minute), SMS messages, and WhatsApp messages (per message). When you upgrade to a Premium Package that includes the Call Center, you rece

Purchasing Account Credits

You receive a $3 account credit balance when you purchase a Premium Package that includes the Call Center. Purchase additional credits to pay for phone lines, calls (per minute), SMS messages, and WhatsApp mess

Network Requirements for Your Call Center

For the best quality and reliability of your Call Center, make sure your network has sufficient bandwidth and that you've whitelisted the necessary media IP addresses.Bandwidth RequirementsWe recommend a minimu

Customizing Email Templates Sent to Call Center Customers

Personalize the notification emails customers receive when they miss a callback or complete a call. You can also customize the email they receive if you've enabled customer satisfaction surveys. Tip:View a step

Automatic Call Routing in Your Call Center

Call tickets (calls in your call center) automatically route to agents that qualify to receive them. Several factors determine the order in which calls route to agents and which agents receive them. Calls wait