Wix Answers Help Center
Resolving a Ticket
When you're confident your reply solves the customer's question, resolve the ticket. This changes the ticket's status to Solved so that it no longer appears in the All open tickets view on your Tickets List.
Note:
Customers can only rate ticket replies when agents reply by clicking Send & Resolve.
To resolve a ticket:
- Go to the relevant ticket.
- Scroll to the bottom of the ticket.
- Click the reply field and create your reply.
- Click Send & Resolve.
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