Adding a Contact Widget to Your Help Center

Provide support directly on your Help Center with a contact widget. In your Widget you can allow customers to submit tickets or chat with support agents. 
Note:
We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions. 

Step 1 | Create a New Widget

Since you're already displaying articles in your Help Center, create a new widget and remove its article components. You can skip this step if you've already set up a widget you'd like to use. 

Step 2 | Enable Contact Options

Choose which contact methods customers can use to get in touch with you through your Widget. Enable Live Chat, Contact Form, Phone Support, or any combination of these support channels. 
Tip:
Learn about additional widget settings you can customize. 

Step 3 | Copy Your Widget's Code

Copy your Widget's code so you can add it to your Help Center's head code in the next step.

Step 4 | Add Your Widget to Your Help Center

Paste the widget code into the Custom Head Code section of your Help Center's Advanced settings. 
For multilingual widgets:
The install code for each of your Widget's languages is unique. Repeat steps 3-4 above for each language in which you'd like to install your Widget.
Note:
Currently, adding more than one widget per page is not supported by Wix Answers. 

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Installing a Widget on Your Wix Site

Allow visitors to review articles or reach out for help from any page on your Wix site. To embed your Widget, copy its code and add it to your site's Tracking & Analytics. Repeat the steps below for each language in which you'd like to install your Widget. Important:This article refers to adding your Widget to a site created on Wix.com. If your site was not created on Wix, click here for instructions.If you're using Wix Multilingual, you can install a widget that displays in whichever language your site is being viewed in. Learn HowBefore you begin:To install a widget on your Wix site, your site must be upgraded to a Premium Plan. Learn HowNote:We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions. Step 1 | Copy Your Widget's CodeFirst, log in to your Wix Answers account and copy the install code for your Widget. Log in to your Wix Answers account.Hover over Settings  and click Widgets.Hover over the widget you'd like to install and click the Vertical Show More icon .Click Install on site.Click Copy Code next to the language of the widget you're installing.  Step 2 | Add the Code to Your Wix SiteNext, paste the code in your Wix site's Tracking & Analytics.  Log in to your Wix account. Access the Wix Editor for the site in which you're installing your Widget. Click Settings at the top editor menu bar and select Tracking & Analytics. Click + New Tool and select Custom. Paste the code in field: Paste the code snippet here:Enter a name for your custom code in the Name field. Click Apply. Note: Leave All pages - Load code once and Place Code in: Head selected.Refresh your live website to view your Widget. Note:Currently, adding more than one widget per page is not supported by Wix Answers. 

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Installing a Widget on Your Website

Install your Widget to allow visitors to review articles or reach out for help from any page on your site. To embed your Widget, copy its code and add it to your site's HTML code. Repeat the steps below for each language in which you'd like to install your Widget. Have a Wix site?Learn how to add your Widget to your Wix site. Before you begin:Create your Widget and customize it to fit the needs of your customers and your business. Note:We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions. To install your Widget on your website:Hover over Settings  and click Widgets.Hover over the widget you'd like to install and click the Vertical Show More icon .Click Install on site.Click Copy Code next to the language of the Widget you're installing.  Paste the code into the body of the HTML at the top of the page(s) in which you want the widget to appear.Note:Currently, adding more than one widget per page is not supported by Wix Answers. 

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Setting Up Your Help Center as a Support Channel

Wix Answers lets you decide how, and from where, customers can contact you. In addition to helping customers learn how to use your product themselves, your Help Center can act as a support channel.You can choose if and how you want customers to contact you through your Help Center.Tip:You can also choose for customers to contact you through external support channels (email, Facebook etc). Click an option to learn more:Setting up an email address as a support channelSetting up Facebook as a support channelTo set up your Help Center as a support channel:Hover over Settings  in the side panel.Hover over Help Center.Click Tickets.Click the toggles to enable or disable the following contact options:Article Page: Customers can contact you from under the article:Enabled: The contact option appears when a customers selects No under Did this answer your question?.Disabled: Customers cannot contact you from the article pages.Help Center Footer: Customers can contact you from your footer:Enabled: The contact option appears in the footer of all your Help Center pages.Disabled: The contact option does not appear in the footer.Click Edit under How can your customers contact you? to customize the contact option.Select an option:Submit a ticket via the Answers Contact Form: Customers fill in the form in order to contact you. The form comes with four mandatory fields. Click Add Field to add another field.Submit tickets via an external Contact Form: Customers are directed to your external contact page or form to contact you. Enter the URL of your contact page or form.Submit tickets via Email: Customers are directed to contact you via email when clicking the Contact Us button. Enter your email address.Click Save.

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Creating a New Widget

Allow customers to get help without navigating away from your product or website with the Wix Answers Widget. Create a widget to present knowledge base articles and allow customers to get support via contact form, Live Chat, or phone support. Create as many widgets as you need and tailor them to the locations where you are adding them. Note:We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions. To create a new widget:Hover over Settings  and click Widgets.Click Create New Widget.Enter a name for your Widget and click Create Widget.Next:Customize your WidgetAdd contact options to your WidgetAdd a contact widget to your Help CenterAdd your Widget to your non-Wix websiteAdd your Widget to your Wix site

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Adding Custom Head Code to Your Help Center

Verify or authorize external services by adding code to the < head > section of your Help Center. Adding head code allows you to use services such as Google Analytics, Google Search Console, and Bing Webmaster with your Help Center. To add head code:Hover over Settings  in the side panel.Hover over Help Center.Click Advanced. Scroll down to the Custom Code section. Click Edit next to Custom Head Code. Click the relevant language. Paste your custom code. Click Save.Note:Adding custom code to one language does not affect other languages. You must add custom code to each language individually. Check out the examples below for the correct format of your code:ServiceCode FormatGoogle Search Console <meta name="google-site-verification" content="Code from Google Webmaster tools"/> For Bing Webmaster tools<meta name="msvalidate.01" content="Code from Bing Webmaster tools"/>Google Font<link href="https://fonts.googleapis.com/css?family=FONT-FAMILY" rel="stylesheet" type="text/css">If there are spaces in the family name, change every space (' ') to a +.For example:<link href="https://fonts.googleapis.com/css?family=Open+Sans" rel="stylesheet" type="text/css">

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