Displaying a Language in Your Help Center

Add language options to your Help Center to let international customers get the help they need.
Start by adding a language in your Wix Answers account settings. The language is automatically added to your ticketing system. Then translate your Help Center articles. When you're ready, follow the instructions below to display the language in your Help Center.  

To display a language in your Help Center:

  1. Hover over Settings  in the side panel and click Help Center.
  2. Click the Advanced tab.
  3. Click the toggle next to each language you want to display.
Note:
Disabling a language may have a negative effect on your Help Center's SEO.

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Localizing (Translating) Your Help Center

Wix Answers provides you with all the tools you need to localize (translate) your content. Step 1 | Add Supported LanguagesWhen signing up, you are asked to choose your primary language. You can add additional languages at any time. For every language you add, you receive localized email and Help Center templates. Click here to see the list of supported languages.Show me howHover over Settings  in the side panel.  Hover over Account and click Time & Languages.Click Add Language under Supported Languages.Select the language you'd like to add.Click Add Language.Step 2 | Localize Your Help Center Titles and TextWhen you add a new supported language, your Help Center template is automatically localized. However, you can go in and edit the titles and text if you wish to do this manually.Show me howHover over Settings  in the side panel. Hover over Help Center.Click Design & Text.Click the Text tab.Select the relevant language.Edit the titles and text that appear in your Help Center.Click Save.Step 3 | Localize Your CategoriesCategories you create in your primary language are automatically added to your localized Knowledge Base. Make sure to localize your categories before publishing your articles.Show me howHover over the Knowledge Base icon  in the side panel and click Categories.Select the relevant language.Hover over the relevant category and click the Show More icon .Click Rename and enter a translated name for your category.Click Save.Step 4 | Localize Your ArticlesWix Answers provides a simple to use system which allows you to create and manage all of your localization tasks. Once an article is ready to be localized you can create a translation task. Show me howNote: You can send translation tasks from an article's Content Editor in your default language only. Make sure to create new articles in your default language if they'll need to be translated. Go to the article's Content Editor in your account's default language.Click Translations in the footer. Click Select All or click a language to manually select it. Click Next. (Optional) Enter a translation task note to add details about the task and click Next. Alternatively, you can leave this section blank and click Skip. Set the task priority level (Low, Normal, High) and click Send to Translation. Your translators can then open and localize the article. Show me howGo to the article's Content Editor in your account's default language. Click Translations in the footer.Hover over the language you're translating the article to and click Open Article. Click Tasks in the footer to review the translation task(s). Note: Click the X icon to close the Tasks window. Translate the article's title. Copy content from the article's main language using one of the following options:Translate all the content: Click Copy Content in the bottom right corner. Translate part of the content: Hover over a content block in the Primary language version on the right and select Click to copy. In the Localization Content Editor, hover over the left side of a content block and click the Add a block icon .Select the Paste Block icon . Translate the article as needed. Click Tasks in the footer and and select the task. (Optional) Enter a comment in the field and select Comment.Click Complete. Click Save at the top. When you're ready, click the Save drop-down and select Publish. (Optional) Select a publishing option: Notify followers: Send an automatic notification to followers of the article.Update URL: Redirect the article's old URL (if previously published with a different title) to the new URL. Click Publish Article. NoteYou can send new translation tasks each time that you update the content.Step 5 | Display the Language in Your Help CenterNew languages are automatically added to your ticketing system. However in order for them to appear in your help center you must enable them manually.Show me howHover over Settings  in the side panel.  Hover over Help Center.Click Advanced.Click the toggle next to each language you want to display.Tip:Streamline your translation process with Crowdin, a third party localization management tool. 

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Whenever you need an article translated, create a translation task. Team members can then translate and complete the task from the article's Localization Content Editor. Note:You can send translation tasks from an article's Content Editor in your default language only. Make sure to create new articles in your default language if they'll need to be translated. Before you begin:Add the languages you need translated in your Wix Answers account.Step 1 | Create a Translation TaskFor each article you need translated, you must create a translation task. This allows you to open the article's Localization Content Editor in the next step. Show me howGo to the article's Content Editor in your account's default language.Click Translations in the footer. Click Select All or click a language to manually select it. Click Next. (Optional) Enter a translation task note to add details about the task and click Next. Alternatively, you can leave this section blank and click Skip. Set the task priority level (Low, Normal, High) and click Send to Translation. Step 2 | Complete a Translation TaskTranslate an article from its Localization Content Editor in each language. You can comment and complete tasks for each language when you're done. Show me howGo to the article's Content Editor in your account's default language. Click Translations in the footer.Hover over the language you're translating the article to and click Open Article. Click Tasks in the footer to review the translation task(s). Note: Click the X icon to close the Tasks window. Translate the article's title. Copy content from the article's main language using one of the following options:Translate all the content: Click Copy Content in the bottom right corner. Translate part of the content: Hover over a content block in the Primary language version on the right and select Click to copy. In the Localization Content Editor, hover over the left side of a content block and click the Add a block icon .Select the Paste Block icon . Translate the article as needed. Click Tasks in the footer and and select the task. (Optional) Enter a comment in the field and select Comment.Click Complete. Click Save at the top. When you're ready, click the Save drop-down and select Publish. (Optional) Select a publishing option: Notify followers: Send an automatic notification to followers of the article.Update URL: Redirect the article's old URL (if previously published with a different title) to the new URL. Click Publish Article. Tip:Add the Articles with Translations filter to your Knowledge Base to view articles that have or have not been translated. Learn More

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Removing a Language from Your Wix Answers Account

You can remove any language that you add to your Wix Answers account, except for the primary language. Note:Removing a language removes it from your ticketing system and help center. It is possible to add it again and certain content will be restored (e.g. tickets, articles), however all of your settings will be lost.To remove a language:Hover over Settings  in the side panel.  Hover over Account.Click Time & Languages.Click the Show More icon  next the to language you want to remove.Click Remove Language.

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