Wix Answers Help Center
Intro to Wix Answers
Wix Answers has everything you need to create your own professional support platform. Wix Answers is a cloud-based help desk software that allows you to set up and integrate a Help Center, multi-channel Ticketing System, Call Center, and Live Chat all in one place.
Create a self service portal where users can find answers they need with help articles, feature requests and known issues. Wix Answers offers best-in-class SEO which makes it easier to find your Help Center content on search engines like Google. Building a Help Center with unique and quality content is a great way to drive organic traffic to your site.
Manage, track and prioritize support tickets from multiple channels. Whether your customers contact you via email, phone, chat or social media, you can answer them more efficiently directly from your customer service software. You can send articles right from your knowledge base and get automatic article recommendations when replying to your customers.
Wix Answers not only enables you to support your customers but it also lets you gain valuable insight into your products. By linking tickets and calls to articles, you can identify and track top support issues. Use our built-in analytics system to better understand your customers' needs and pain points by looking at your most linked articles.
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Setting Up Multi-Channel Support
Wix Answers helps you provide top of the line multi-channel support to your customers. However customers get in touch—email, phone, social media, widgets, help center, live chat, SMS, WhatsApp—you can answer th
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Setting Up Your Help Center
Your Help Center is a self-service portal where customers view your articles. Customers can find articles by searching or clicking categories and subcategories. Create CategoriesGroup articles together that rel
2 min read