Intro to Wix Answers

Wix Answers has everything you need to create your own professional support platform. Wix Answers is a cloud-based help desk software that allows you to set up and integrate a Help Center, multi-channel Ticketing System, Call Center, and Live Chat all in one place. 
Create a self service portal where users can find answers they need with help articles, feature requests and known issues. Wix Answers offers best-in-class SEO which makes it easier to find your Help Center content on search engines like Google. Building a Help Center with unique and quality content is a great way to drive organic traffic to your site. 
Manage, track and prioritize support tickets from multiple channels. Whether your customers contact you via email, phone, chat or social media, you can answer them more efficiently directly from your customer service software. You can send articles right from your knowledge base and get automatic article recommendations when replying to your customers. 
Wix Answers not only enables you to support your customers but it also lets you gain valuable insight into your products. By linking tickets and calls to articles, you can identify and track top support issues. Use our built-in analytics system to better understand your customers' needs and pain points by looking at your most linked articles.