Wix Answers Help Center: Top Labels

For an introduction to the insights dashboards, see Insights Overview.

The Top Labels dashboard is a tool to help you analyze your company's tickets and interactions according to their labels, enabling you to understand the most frequent support topics.

To get started:

Hover over the Insights icon

in the side panel and click Top Label Insights.

Dashboard Overview

The Top Labels dashboard displays the following sections:

Filters

Tiles that display tables with labels and the number of interactions / tickets with that label, sorted by most to fewest. Note that a single interaction / ticket may have multiple labels, in which case it is counted in multiple rows.

Show me how to use these tables:

Filtering the Data

Set date ranges and select filters at the top of your dashboard to modify the displayed data.

To filter your statistics:

Select the filters:
- Date: Select an option in the Presets tab or select from/to dates in the Custom tab. Only ticket interactions of the selected date(s) appear on the page. The options in the Presets tab are (select More to see all preset options):
  - Today
  - Yesterday
  - Last 7, 14, 28, 30, 90, 180, or 365 Days
  - This Week, Month, Quarter, or Year
  - Previous Week, Month, Quarter, or Year
  - In the Custom tab, enter or select from/to dates. When you are done, select outside the date picker.
- Drill down date detail: Select the time period divisions you want to view when drilling down to interactions / tickets by date detail (see the Show Trend Line By Date Detail option in Dashboard Overview).
- Count By Label: Select one of the following options:
  - is / is not / is > / is >= / is < / is <=: Display only labels whose interaction / tickets counts are / are not / are greater than / are greater than or equal to / are less than / are less than or equal to a specific value.
  - is between / is not between: Display only labels whose interaction / tickets counts are between / not between two specific values. The first (left) value must be less than or equal to the second (right) value. You can select whether either or both values also are included in the results.
  - is null: Not in use
  - is not null: Not in use
  - matches a user attribute: Not in use
  - matches (advanced): Not null
- Label / Label Filter Type: Use these two options to filter interactions by labels associated with the ticket. In the Label filter, select one or more labels. Then, in Label Filter Type, select Include All to include only tickets that have all of the selected labels, Include Any to include only tickets that have one or more of the selected labels, or Exclude to include only tickets that have none of the selected labels.
- Assignee: Select one or more groups/ team members to include only tickets assigned to those groups/ team members.
- In the More dropdown, select any one or more of the following additional filters:
  - Channel: Select one or more channels to include only traffic originating from those channels.
  - Channel Direction: Select one or more directions to include only traffic originating from those directions.
  - Channel Extension : Select one or more of the extensions to include only traffic originating from those directions.
  - Channel Type: Select one or more channel types to include only traffic originating using these methods.
  - Company: Select one or more companies to include only traffic of customers of those companies.
  - Ticket Priority: Select one or more ticket priorities (High, Low, Normal) to include only interactions from tickets with the selected priorities.
  - Country: Select one or more countries to include only traffic of customers of those countries.
  - Day of Week: Select one or more days of the week to include only traffic from those days.
  - Language: Select one or more languages to include, according to the two-letter country code, to include only traffic in those languages.
Click the reload icon to refresh the dashboard with the new filter settings.