Working with Content Blocks

When creating an article, add various types of content as individual content blocks (e.g. text, images, tables). Each content block is an independent component. You can reorder content blocks or copy and paste them into the same, or different articles. 

Managing Content Blocks

Click below to learn more about managing content blocks. 

Types of Content Blocks

Your articles consist of different types of content (e.g., text, images, tables) that you add as content blocks. Click below to learn more about each type of content block. 

Related Articles

Creating an Article

Articles are the core of your Help Center. You can create 3 different types of articles for different needs. The following is intended to walk you through the process of creating an Informative article. You can also create:Feature Request articlesKnown Issue articlesInformative articles are likely the most common type of content you'll create for your Help Center. Create Informative articles to introduce features, provide step-by-step instructions, answer FAQs and more. To create an Informative article:Click the Knowledge Base icon  in the side panel.Click + New Article at the top right.Leave the Informative Article type selected. (Optional) Select a category for your article from the Category drop-down. Note: An article must be in a category before you can publish it. You can move it to a category later.  Click Create Article.Enter the title of the article in the Title field. Tip:Save your work early and often by clicking Save at the top right. Click the Write something field and enter content for the article. Hover over the left side of the content block and click the Add a block icon . Choose a type of content block to add to your article:TextClick the Text icon  and select a text type:Text: Add a standard block of text. Learn how to format your text.  Bulleted: Add a bulleted list. Use bulleted lists for single-step procedures or to list items that don't require a particular order. Numbered: Add a numbered list. Use numbered lists for multiple-step procedures that require a particular order. Learn more about adding text to your articles. SubtitleClick the Subtitle icon  and select an option:Subtitle: Select a heading size to add a subtitle. Anchor: Add an anchored subtitle in the H3 heading size. Tip: Once you add a subtitle, you can hover over it to change the size or to add or remove an anchor.Informative NotesClick the Informative icon .Select a color: Green, Teal, Red, or Yellow.Enter the note title in the Title goes here field.Enter the note text in the Write something field.Tip: Hover over an informative note to hide its title or change its color. Learn more about adding informative notes. LinesClick the Lines icon.Select Dashed or Solid. Tip: Once you add a line, hover over it and click the Edit icon to change the line type.ImageClick the Image icon .Click Upload. Select a file from your computer and click Open.Note: Uploaded images display at a maximum width of 698 px. Learn about other ways to add images to your article. VideoClick the Video icon .Paste the URL of the video.Click Get Video.Note: Currently, it is only possible to add URLs for videos uploaded to YouTube or Vimeo. Learn about other ways to add a video to your article.TableClick MORE and select Table.Enter the number of columns and rows that you need.Note: The header is automatically added on top of the table, so there's no need to add an extra row for it. Click Add Table.Learn how to add, delete, or edit your table. CollapsibleClick MORE and select Collapsible.Enter the title in the Title goes here field.Enter the text in the Write something field.Learn more about collapsible blocks. Code SnippetClick MORE and select Code Snippet.Select the type of code snippet you'd like to add. Tip: Hover over a code snippet and click the Edit icon  to change the snippet type.IFrameClick MORE and select IFrame.(Optional) Edit the iFrame height.Enter the URL you'd like to embed in the iFrame URL field.(Optional) Click Disable scrolling to prevent scrolling within the iFrame. Click Add iFrame.Note: By default, a horizontal scroll bar appears when the width of the iFrame is more than 700px. Click Disable scrolling if you want to remove the scroll bar.HTMLClick MORE and select HTML.Double-click HTML Code and remove the existing code.Enter your HTML code.MarkdownClick MORE and select Markdown.Enter text using Markdown syntax. Click outside the Markdown block to preview the formatting you've written. Learn more about adding Markdown text.10.  Click Save at the top right.11.  When you're ready, click the Save drop-down and select Publish. 12.  (Optional) Select the publishing option(s) (Notify followers, Update URL). Show me moreNotify followers: Send an automatic notification to followers of the article.Update URL: Redirect the article's old URL (if previously published with a different title) to the new URL. 13.  Click Publish Article. Tip:View the live article once you've published by clicking View Live next to Save. 

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Editing an Article

You can update an article from its Content Editor anytime you need to make changes. Learn how to go to an article's Content Editor:From the Team Member toolbar on the live version.By searching in your Knowledge Base. Editing an Article from the Team Member ToolbarUse the Team Member toolbar to go to the Content Editor if you're already viewing the live version of an article in your Help Center. To edit an article from the Team Member toolbar:Go to the live article in your Help Center. Click the Drop-down icon   in the top left corner. Note: If you don't see the Drop-down icon  in the top left corner, make sure you're logged in to your Wix Answers account as a team member. Click Manage this article to go to the article's content editor. Edit the article. Tip:Learn how to use content blocks to add different types of content. Click Save at the top right.When you're ready to update the live article, click the Save drop-down and select Publish. (Optional) Select the option(s) (Notify followers, Update URL) and click Publish Article. Show me moreNotify followers: Send an automatic notification to followers of the article.Update URL: Redirect the article's old URL (if previously published with a different title) to the new URL. Tip:Learn more about the Team Member toolbar. Editing an Article from Your Knowledge BaseGo to the Content Editor of any of your articles by searching for the article in your Knowledge Base. To edit an article from your Knowledge Base:Click the Knowledge Base icon  in the side panel. Click the Search field and enter the name of the article you want to edit. Select the article to go to its Content Editor. Edit the article. Tip:Learn how to use content blocks to add different types of content. Click Save at the top right.When you're ready to update the live article, click the Save drop-down and select Publish. (Optional) Select the option(s) (Notify followers, Update URL) and click Publish Article. Show me moreNotify followers: Send an automatic notification to followers of the article.Update URL: Redirect the article's old URL (if previously published with a different title) to the new URL. Tip:View the live article once you've published by clicking View Live next to Save. 

2 min read

Publishing an Article

Publish an article when you're ready for it to go live. When you make changes to the article's content, make sure to publish again to update the live version. When you publish, you can choose to notify followers of the article and update its old URL (if you've changed the title). To publish an article:Go to the article's Content Editor. Click the Save drop-down and select Publish. (Optional) Select a publishing option: Notify followers: Send an automatic notification to followers of the article.Update URL: Redirect the article's old URL (if previously published with a different title) to the new URL. Click Publish Article. Tip:Once you've published, click View Live next to Save to view the live version of the article. Learn how to hide live articles:From your Help CenterFrom your WidgetsFrom customers but make them available for internal use

1 min read