Adding Parameters for Creating New Tickets and Calls

Create starting points for your most common outbound support tickets and calls by adding parameters to your Wix Answers URLs. For example, you could bookmark a URL that opens the Create New Ticket window with the mailbox, subject, and recipient already filled out. 

To add parameters for creating new tickets or calls:

  1. Enter the first part of your URL in your browser address bar:
    • For a new ticket: Enter url.wixanswers.com/app/helpdesk/tickets/new-ticket/by-agent replacing "url" with the first part of your Wix Answers URL. 
    • For a new call: Enter url.wixanswers.com/app/helpdesk/tickets/new-call/by-agent replacing "url" with the first part of your Wix Answers URL. 
  2. Set the ticket's language:
    1. Type ?locale=en at the end of the URL.
    2. (If necessary) Replace "en" with the abbreviation of the ticket's language. Click here to see the list of supported languages.
3.  Choose the parameters you'd like to add. See the table below:
Parameter Name
Parameter Value
What It Does
Applies To
Example URL Addition
mailbox
Mailbox ID
Selects the mailbox your ticket is sent from
Tickets
&mailbox=b9fee249-9b8c-4d18-9e9d-56f4fe9df9a2
to
Email address
Adds a ticket recipient
Tickets
&to=test@email.com
subject
Subject text
Adds a ticket subject
Tickets and Calls
&subject=Hot%20Deals
line
Line ID
Selects the line used to dial the call 
Calls
&line=dfbaf3b7-f56f-4681-be72-7ece54b75019
phone
Phone number
Adds the phone number you're calling
Calls
&phone=14155555555
4.  Type & followed by the Parameter Name at the end of the URL (e.g., &subject).
5.  Type = followed by the Parameter Value at the end of the URL (e.g., =Hot%20Deals).
Note:
Add spaces in subject text by typing %20 where spaces are needed (e.g., =Hot%20Deals).
6.  Repeat steps 3-5 to add more parameters to your URL.
7.  Press Enter on your keyboard to make sure the URL adds your parameters.
8.  Bookmark the URL and share it with other agents to improve your entire team's workflow.

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