Creating a WhatsApp Click to Chat Link or QR Code

Make it easy for customers to use WhatsApp to start Live Chat sessions with your support teams. You can create a click to chat link to let customers start chats when they click the link. Create a QR code to allow customers to start chats by scanning the code with their phone.
Before you begin:

Learn how to:


Create a link that, when clicked, opens WhatsApp with your phone number added. Customers can then contact you through WhatsApp, which opens a chat in your Wix Answers account. 
Important:
To adhere with the WhatsApp Business Policy, you must obtain an opt-in from customers before sending them template notifications. We recommend adding an opt-in message wherever you share your click to chat link. 

To create a WhatsApp click to chat link:

  1. Type the following URL: https://wa.me/<number>
  2. Replace <number> with the phone line you use to connect WhatsApp to Wix Answers.
    Note: Enter the full phone number in international format without any special characters. 
For example:
Use https://wa.me/14155555555 if your phone line is +1 (415) 555-5555.
  1. (Optional) Add a pre-filled message that will appear in the text field of your customer's chat:
    1. Add the following to the end of the URL you created in steps 1 and 2: ?text=urlencodedtext
    2. Replace urlencodedtext with the URL-encoded pre-filled message. You can go to www.url-encode-decode.com to convert your message to the encode URL format. 
For example:
Use https://wa.me/14155555555?text=Hi%2C+I+need+help+with... if your pre-filled message is Hi, I need help with... and your phone line is +1 (415) 555-5555.
  1. Add the link wherever you want customers to click to chat with you through WhatsApp. 

Creating a WhatsApp QR Code

Allow customers to easily start a Live Chat session by scanning your WhatsApp QR code. Place the QR code on your website, promotion materials, or anywhere else you want customers to get in touch with your chat support team. 
Tip:
Learn more about using QR codes from Facebook for Business. 

Select your device below to learn how to create a WhatsApp QR code: