Setting the Authentication Options for Logging Into Your Wix Answers Account

Choose how you would like team members to be able to log in to your company's Wix Answers account. By default, team members can log in using their email and password or Google account. You must keep at least one login method enabled in your account's authentication options.

To set your account's authentication options:

  1. In the Wix Answers app, go to Settings > Account > Access & Authentication.
  1. Click the toggle(s)  next to each login option you want to enable:
    • Email and password: Allow team members to log in using their email address and password. 
    • Google single sign-on (SSO): Allow team members to log in using their Google account. 
    • Single sign-on (SAML SSO): Allow team members to log in using SAML SSO (Security Assertion Markup Language - Single Sign-On).
      Note: Before enabling this option, click Settings to set up an integration between your identity provider and Wix Answers. 
Learn how to set up single sign-on (SAML SSO) with:

Related Articles

Account Settings

Adding Okta as a Login Option

Allow team members to sign in to your company's Wix Answers account via Okta single sign-on (SAML SSO). Wix Answers supports SAML 2.0.Note:You must be an admin in your enterprise's Okta account to set up the co

4 min read
Read Article

Managing Your Help Center Settings

Bypassing SSO to Log in to Your Wix Answers Account

You can use safe mode to regain access to your Wix Answers account if you're locked out due to an SSO (Single Sign-On) misconfiguration. Learn more about setting up SSO for your users.To log in using safe mode:

1 min read
Read Article

Managing Your Help Center Settings

Setting Your Help Center's Permissions and Login Options

By default, your Help Center and its content is public and viewable by anyone. You can limit access to your content, choose a login method, and require that users log in to submit tickets. Note:We're currently

2 min read
Read Article