Wix Answers Help Center
Setting Up Slack Notifications
Send notifications to predetermined Slack channels whenever a new ticket is created or replied to with Wix Answers Integrations.
Important:
- You must first connect Slack to your Wix Answers account.
- In Slack, you must be an admin and in Wix Answers, you must be an administrator or have a custom role with Integrations enabled in the Settings - Tools permissions.
To set up Slack channel notifications:
- In the Wix Answers app, go to Settings > Tools > Integrations.
- Hover over Slack and click Manage.
- Select the Slack channels that will receive notifications for each scenario:
- New Ticket Created: Click the drop-down and select the channel that will receive a notification when a new ticket is created.
- User Replied: Click the drop-down and select the channel that will receive a notification when a customer replies.
- Click Save.
Tip:
View examples of your Slack notifications by hovering over New Ticket Created or User Replied.
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