Wix Answers Help Center

Working With Integrations

Working With Integrations

Syncing Customer Data From Wix Answers to Salesforce

Keep customer details consistent between your Wix Answers and Salesforce accounts. When syncing, you choose which data is converted from Wix Answers to Salesforce. Important:You can only sync data in one direct

Syncing Company Data From Salesforce to Wix Answers

Sync your account data from Salesforce to Wix Answers to keep contact details consistent in both platforms. When syncing, your account data fields in Salesforce convert to company data fields in Wix Answers. Im

Displaying Your Wix Answers Ticket List in Salesforce

Add the Ticket List component to view tickets for each of your contacts/leads directly in your Salesforce account. When viewing individual contacts/leads in Salesforce, you'll see a list of all their tickets in

Syncing Customer Data From Salesforce to Wix Answers

Keep customer details between your Wix Answers and Salesforce accounts consistent. When syncing, you control which data is converted from Salesforce to Wix Answers. Important:You can only sync data in one dire

Viewing Salesforce Information in Tickets

Reduce the amount of time you spend switching between Salesforce and Wix Answers. You can view client information from your Salesforce account directly on tickets. Before you begin:Connect your Salesforce accou

Syncing Company Data From Wix Answers to Salesforce

Keep company details consistent between your Wix Answers and Salesforce accounts. When syncing, you choose which data is converted from Wix Answers to Salesforce. Important:You can only sync data in one directi

Choosing Which Salesforce Fields Display in Tickets

Choose which Salesforce fields you want agents to be able to view on your clients' tickets.Before you begin:Make sure you've connected your Salesforce account with Wix Answers. To select the Salesforce fields t

Viewing Your Salesforce Integration Activity Log

Check your Salesforce Integration Activity Log to view details about your last 30 syncs. Your Activity Log displays information about your data syncs: Syncing data from Salesforce to Wix Answers, including cu

View Jira Fields in Wix Answers

You can choose which Jira fields appear on the page in a side panel when an agent views a ticket. In addition, you can choose which fields are available to configure when an agent creates a Jira issue within Wi

Customizing Your Shopify Integration

Streamline agent workflows between Shopify and Wix Answers by customizing your integration. Choose which information from your Shopify account team members can view and manage in the Info panel to the right of

Adding Another Store to Your Shopify Integration

Add multiple Shopify stores to your Wix Answers account to view and manage orders on tickets from all your stores. Before you begin: Make sure you've connected Shopify to your Wix Answers account. To add anothe

Working With Jira on Tickets

View, link, and create Jira issues directly from the right panel of a ticket with Wix Answers Integrations. To begin, connect your Wix Answers account to Jira.To view linked Jira issues on a ticket:Go to the re

Customizing Your Unbabel Integration

Customize your Unbabel integration by setting up rules that define how you translate tickets and replies. You can choose to translate automatically, manually, with triggers, and with a tone of voice that suits

Setting Up Slack Notifications

Send notifications to predetermined Slack channels whenever a new ticket is created or replied to with Wix Answers Integrations. Important:You must first connect Slack to your Wix Answers account.In Slack, you

Translating Ticket Messages with Unbabel

Once you've connected Unbabel to your Wix Answers account, tickets received from secondary languages are translated based on your Ticket Translation settings. You can also translate your replies by typing in an

Syncing Ticket Data From Wix Answers to Salesforce

Keep ticket details consistent between your Wix Answers and Salesforce accounts. When syncing, you choose which data is converted from Wix Answers tickets to Salesforce cases. Call recording and notes not synce

Trigger Actions in Wix Answers on Jira Status Change

Trigger actions in Wix Answers when a Jira issue status changes. You can have have different status changes in Jira automatically trigger different processes in Wix Answers.This enables support to be updated ab

Sync Data Between Jira and Wix Answers

You can have Wix Answers automatically sync company names from Wix Answers to Jira, and you can have Wix Answers automatically sync Jira issue fields to their corresponding tickets in Wix Answers.This feature s