Working With Jira on Tickets

View, link, and create Jira issues directly from the right panel of a ticket with Wix Answers Integrations. To begin, connect your Wix Answers account to Jira.

To view linked Jira issues on a ticket:

  1. Go to the relevant ticket.
  2. Click Jira in the panel to the right. 
  3. View linked Jira issues under Linked Issues:
    1. Hover over the relevant issue and click the Show More icon
    2. Click View Issue.
    3. (Optional) Click Open in Jira to view the issue within Jira. 

  1. Go to the relevant ticket.
  2. Click Jira in the panel to the right. 
  3. Click the search bar and type a Jira issue name.
  4. Hover over the relevant Jira issue and click Link with Ticket
Note:
To unlink a Jira issue, hover over the issue, click the Show More icon and select Unlink

To create a new Jira issue from a ticket:

  1. Go to the relevant ticket.
  2. Click Jira in the panel to the right. 
  3. Click Create New Issue.
  4. Edit the relevant fields and click Save Issue.