Customizing Your Unbabel Integration

Customize your Unbabel integration by setting up rules that define how you translate tickets and replies. You can choose to translate automatically, manually, with triggers, and with a tone of voice that suits your company's style. 
Before you begin:
Note:
Currently, Unbabel is not supported with chat tickets in Wix Answers. 

To customize your Unbabel integration:

  1. In the Wix Answers app, go to Settings > Tools > Integrations.
  1. Hover over Unbabel and click Manage.  
  2. Make sure the Ticket Translations toggle is enabled to allow ticket translations. 
  3. Click the toggle next to each translation setting you'd like to enable:
    • Auto-Translate Tickets & Replies: Translate new messages to your primary or secondary languages automatically. Choose from the following options:
      • Translate all languages to the primary language: Automatically translate all ticket messages to your primary language.
      • Define specific rules for translation: Set up custom translation rules:
        1. Click the Translate from drop-down and select the language you want to translate. 
        2. Click the Translate to drop-down and select the language you are translating to. 
        3. (Optional) Click + Add another item to add another translation rule. 
      • (Optional) Only translate tickets with specific labels: Click the checkbox to only translate tickets with specific labels. Next, click the drop-down, enter a label name, and select it from the list. Repeat to add more labels. 
    • Allow Manual Translations: Let agents request translations directly from tickets. Learn more about translating ticket messages. 
    • Allow Unbabel Translation Triggering: Let agents translate their replies through Unbabel with a trigger. 
  1. Click Tone of Voice to select a tone of voice for your translations:
    • Formal: Use a more professional, less conversational tone. 
    • Informal: Use a casual and conversational tone. 
  1. Click Done. 

Related Articles

Available Integrations

Connecting Unbabel to Your Wix Answers Account

Connect your Unbabel account to begin translating ticket messages to and from your customers in real-time. Before you begin:Create an account with Unbabel or login to your existing Unbabel account.Important:Mak

1 min read
Read Article

Working With Integrations

Translating Ticket Messages with Unbabel

Once you've connected Unbabel to your Wix Answers account, tickets received from secondary languages are translated based on your Ticket Translation settings. You can also translate your replies by typing in an

2 min read
Read Article

Getting Started with Your Ticketing System

Setting a Primary Mailbox

Your primary mailbox is the "reply to" email address for emails sent from your Wix Answers account. It's also the address your outgoing tickets are sent from when you connect its domain in the Outgoing Email Do

1 min read
Read Article

Account Settings

Adding a Language to Your Wix Answers Account

With Wix Answers, you can offer support in multiple languages. The first language that you choose when creating your account is your primary language. You can add additional languages at any time. View a list o

1 min read
Read Article